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Twilio Flex to Twilio Flex
migration service

Smooth , no special know how or programming required. A complete Twilio Flex to Twilio Flex data migration instrument.

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Your best tool for Twilio Flex to Twilio Flex data migration

No need to write a code, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Avoid complex data audit and script development processes. Just choose what data you need to migrate and start the transition immediately.
Simple transition process
No tech expertise required. Just pick what data will go to the new system and enjoy the miracle happening.
Record structure maintenance
Move your help desk info in full to ensure that no ticket has lost vital customer service details.
Effortless procedure

You don’t have to bother about scripting or constantly control each piece of info moved.

Just attach your source and target, choose what you want to take to a new database and let the Migration Wizard do the rest for you.

Data maintenance

Your customer info migrates complete and we mean it.

Each email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is safe and sound with us. Not even all our team members have see your credentials or records.

You can be sure that with HDM no data breaches are possible.

You’re in charge

Manage your information with our internal data mapper. Choose what goes where, set priorities, and even ditch the things you don’t like, all with our Migration Wizard.

Step-by-step instructions

If you are new to data migrations, don’t worry. Helpful and intuitive on-screen instructions will help you set up an accurate data import.

There’s no need to concern that you’ll be overwhelmed with terms and tech jargon.

Customer priority

As a data import service supplier, we work to propose the best possible migration tool. However, our priority is customer service.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to migrate data from Twilio Flex to Twilio Flex

Castle gates

Strong privacy of your records

The migration is carried out over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to be sure that the records end up in the right destinations in Twilio Flex.

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Retained relation between object and people

When migrating your data from Twilio Flex to Twilio Flex we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Twilio Flex to Twilio Flex

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Twilio Flex to Twilio Flex work

  • Prepare

    Sign-up and go to our migration wizard.

  • Connect Twilio Flex

    Pick and connect your Twilio Flex support desk with HDM.

  • Connect Twilio Flex

    Grant access to your Twilio Flex account.

  • Outline your needs

    Let us know exactly what components of your migration you want to fine-tune

  • Have your preferences estimated

    We shall research your case and get back to you with a total price and a scope of tasks.

  • Migrate from Twilio Flex to Twilio Flex all data

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Twilio Flex import

Our staff would be more than happy to perform a customized migration if you have particular needs.
Get a price estimation

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