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Twilio Flex to Trengo
migration service

Smooth , no special skill set or coding required. A complete Twilio Flex to Trengo data migration software.

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Your best tool for Twilio Flex to Trengo data migration

No need to write a code, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Avoid the platform analysis and code development processes. Simply pick what data you need to migrate and start the transition when comfortable.
Easy transition process
No specific expertise needed. Just choose what data will go to the target solution and enjoy the miracle happening.
Record structure maintenance
Transfer your help desk info in full to make certain that no ticket is missing vital customer service details.
Easy process

You don’t have to bother about scripting or continuously watch each record transferred.

Just attach both platforms, choose what you need to migrate and let the Migration Wizard do the rest for you.

Intact connections

From sender information to phone number connection, your entire database will keep their initial connections untouched.

You don’t have to worry that a part of the info will be lost and service quality will decrease. Everything will be waiting for you where you expected.

Security is priority

You data is everything which is why we created a system that will keep your data intact.

Neither sophisticated electronic attacks nor physical disasters will impact your records in any way.

Data mapping

Pick records that will be migrated by using our built-in data viewer.

From contacts to tickets to help center articles, you will be able to pick anything you might ever need.

Efficient out-of-the-box solution

In just a couple of buttons to press you will be able to select what goes where, when it goes, and in what order.

Our tech engineers took user experience as a priority and ensured that it will be possible to use the system to its fullest.

Good service first

Except producing great customer support services, we always strive to improve our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are continuously making great strides to enhance the general experience.


Reasons to use Help Desk Migration to migrate data from Twilio Flex to Trengo

Castle gates

Strong safety of your records

The migration is conducted over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you ensure that the data end up in the right destinations in Trengo.

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Sustained relation between object and people

When migrating your data from Twilio Flex to Trengo we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Twilio Flex to Trengo

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Twilio Flex to Trengo work

  • Prepare

    Sign-up and go to our migration service.

  • Choose and connect your Twilio Flex support desk with HDM.

  • Connect Trengo

    Grant access to your Trengo account.

  • Clarify your needs

    Let us know what aspects of your migration you would like to modify

  • Have your preferences estimated

    We'll analyze your application and send you with a cost and a scope of work.

  • Migrate from Twilio Flex to Trengo all data

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and strategies to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Trengo import

Our staff would be more than happy to perform a personalized migration in case you have particular requirements.
Get a price estimation

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