96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

Twilio Flex to Track-It!
migration service

Extremely easy , no special knowledge or programming required. A complete Twilio Flex to Track-It! data migration tool.

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Risk-free and Reputable
Your passwords along with records are safe with us and will be used for import solely.
Effective and Easy
Help Desk Migration does not require any specialized skills or knowledge to begin the the migration.
Optimal & Precise
We've handled all significant peculiarities of various helpdesks to let you accurately and efficiently migrate large volumes of data

Why you should use Help Desk Migration to switch from Twilio Flex to Track-It!

Strong privacy of your records

The migration is carried out over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to transfer your support service to a new helpdesk without involving the IT department

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Upper-level data mapping

Our system allows mapping standard and even custom fields , thus helping you to make sure that the records end up being in the right places in Track-It!.

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Retained association between object and people

When migrating your records from Twilio Flex to Track-It! we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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What you may migrate from Twilio Flex to Track-It!

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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Help Desk Migration receives
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In what way does data migration from Twilio Flex to Track-It! work

  • Get ready

    Sign-up and go to our migration software.

  • Pick and link your Twilio Flex service desk with HDM.

  • Connect Track-It!

    Give the right to access your Track-It! account.

  • Describe your business needs

    Let us know exactly what aspects of your migration you need to adjust

  • Get your preferences estimated

    We shall research your application and send you with a cost and a scope of tasks.

  • Migrate from Twilio Flex to Track-It! all data

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and techniques to protect it.

Check out our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
Contact us
During automated migration we transfer records , including relations between them.
Start free demo migration
Custom Migration price
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Any modules, any requirements.
Request custom migration
Start new estimation
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Have any questions?
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Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your Track-It! import

Our team would be more than happy to run a customized migration in case you have specific requirements.
Get a price estimation

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Help Desk Migration service


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