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Twilio Flex to Ticksy
migration service

Extremely easy , no special know how or coding required. A complete Twilio Flex to Ticksy data migration tool.

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The best Twilio Flex to Ticksy tool made for you

There’s no need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid the system analysis and tool development processes. Just pick customer info you need to move and set off with the transition when comfortable.
Simple transition process
No tech expertise needed. Just select what data will go to the new solution and observe the magic happening.
Data structure maintenance
Move your help desk data in full to make sure that no ticket is missing vital customer support details.
Easy procedure

You don’t have to bother about scripting or constantly control each piece of info transferred.

Just link both platforms, choose what you need to migrate and let the system do the remainder.

From sender information to phone number connection, your entire database will keep their initial data structure untouched.

You don’t have to worry that a part of the data will be missing and service quality will degrade. Everything will arrive where you left it.

Security is priority

You data is key which is why we created a method that will keep your information safe and sound.

Neither hackers will have access to your accounts nor physical disasters will impact your records anyhow.

You control the process

Take complete control of your customer data with our internal data mapping solution. Choose what goes where, set priorities, and even ditch the things you don’t like, all with our Migration Wizard.

Efficient out-of-the-box solution

In just a couple of clicks you will be able to pick the data arrangement, when it starts, and how.

Our tech engineers considered customer experience as a priority and ensured that it will be possible to to take the full advantage of the tool easily.

Great service first

Apart from producing great customer support services, we always strive to develop our customer service.

As a team, we want you to have the best possible service, which is why we are constantly putting so much effort to improve the core experience.


Why you should use Help Desk Migration to migrate data from Twilio Flex to Ticksy

Castle gates

Strong privacy of your data

The migration is conducted over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you make sure that the records end up being in the right destinations in Ticksy.

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Retained connectivity between object and people

When migrating your records from Twilio Flex to Ticksy we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Twilio Flex to Ticksy

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Twilio Flex to Ticksy work

  • Get ready

    Sign up and go to our migration service.

  • Select and link your Twilio Flex support desk with HDM.

  • Give the right to access your Ticksy account.

  • Explain your needs

    Let us know exactly what aspects of your migration you need to modify

  • Get your preferences estimated

    We will investigate your case and get back to you with a the overall cost and a scope of work.

  • Migrate from Twilio Flex to Ticksy everything

    Move all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your Ticksy import

Our team would be more than happy to perform a custom migration in case you have particular requirements.
Get a price estimation

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