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Twilio Flex to TicketLab
migration service

Effortless , no special skill set or coding required. A complete Twilio Flex to TicketLab data migration tool.

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Your best tool for Twilio Flex to TicketLab data migration

No need to write a code, nor do you need a programming team. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Avoid the platform analysis and tool development processes. Just choose what data you need to migrate and set off with the transition immediately.
Easy transition process
No specific expertise needed. Just select what data will go to the new system and enjoy the miracle happening.
Record structure maintenance
Transfer your help desk records in full to make certain that no ticket has lost critical customer support information.
Effortless process

You don’t have to bother about scripting or constantly control each piece of info moved.

Just attach both platforms, tick what you want to migrate and let the Migration Wizard do the rest for you.

Intact connections

From sender information to phone number connection, your entire database will keep their prior data structure intact.

You don’t have to worry that a part of the records will be missing and service quality will degrade. Everything will arrive how you expected.

Security is priority

Information is key which is why we developed a system that will keep your customer records safe and sound.

Neither hackers will have access to your accounts nor physical disasters will impact your data in any way.

You’re in charge

Take complete control of your customer data with our in-app data mapping solution. Select what goes where, set priorities, and even ditch the things you don’t like, all with our Migration Wizard.

Guided migration

If you are new to data migrations, don’t worry. Helpful and intuitive on-screen instructions will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Outside of producing great customer service, we always aim to improve our customer service.

As a team, we want you to experience best possible service, which is why we are constantly putting so much effort to increase the general experience.


Reasons to use Help Desk Migration to migrate data from Twilio Flex to TicketLab

Castle gates

Strong safety of your information

The migration is completed by the machine over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you make sure that the records end up being in the right places in TicketLab.

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Sustained association between object and people

When migrating your data from Twilio Flex to TicketLab we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Twilio Flex to TicketLab

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Twilio Flex to TicketLab work

  • Prepare

    Register and go to our migration tool.

  • Connect Twilio Flex

    Pick and link your Twilio Flex service desk with HDM.

  • Give the right to access your TicketLab account.

  • Explain your needs

    Let us know what aspects of your migration you would like to tweak

  • Get your requirements estimated

    We'll research your case and get back to you with a total price and a scope of tasks.

  • Migrate from Twilio Flex to TicketLab all data

    Move all your customer service information in a single push.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your TicketLab import

Our staff would be more than happy to perform a personalized migration if you have special needs.
Get a price estimation

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