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Twilio Flex to Thulium
migration service

Trouble-free , no special knowledge or programming required. A complete Twilio Flex to Thulium data migration instrument.

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The best Twilio Flex to Thulium tool made for you

There’s no need to create a script, nor do you need a programming team. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip complex data audit and script development processes. Simply choose customer info you need to move and start the transition when comfortable.
Effortless migration
No special knowledge or skill required. Just pick what data will go to the target system and observe the magic happening.
Data completion
Migrate your help desk data in full to make certain that no ticket has lost essential customer service information.
Automated tool

Afraid that you’ll have to use advanced skills to migrate your info? Don’t be as we made sure that our tool is as easy to use as possible.

Link the help desks, pick data, click ok, and you’re done!

From sender information to phone number connection, all you records will keep their previous connections intact.

You don’t have to worry that a part of the data will be missing and service quality will degrade. Everything will arrive where you expected.

Security is paramount

Information is everything which is why we developed a tool that will keep your information intact.

Neither hackers will have access to your accounts nor physical disasters will touch your records in any way.

You control the process

Take complete control of your information with our in-app data mapper. Select what goes where, set priorities, and even ditch the stuff you don’t like, all with our Migration Wizard.

Simple & effective

In only a few buttons to press it is possible to pick what goes where, when it goes, and in what order.

Our software took customer experience as a priority and made sure that you will be able to use the system to its fullest.

Good service first

Apart from providing great customer service, we always want to develop our customer service.

As a team, we want you to have the best possible service, which is why we are continuously putting so much effort to improve the general experience.


Why you should use Help Desk Migration to switch from Twilio Flex to Thulium

Castle gates

Strong security of your data

The migration is conducted over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to be sure that the data end up in the right places in Thulium.

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Maintained connection between object and people

When migrating your records from Twilio Flex to Thulium we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Twilio Flex to Thulium

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Twilio Flex to Thulium work

  • Get ready

    Sign up and go to our migration wizard.

  • Connect Twilio Flex

    Opt and connect your Twilio Flex service desk with HDM.

  • Connect Thulium

    Grant access to your Thulium account.

  • Detail your needs

    Let us know what parts of your migration you wish to adjust

  • Have your requirements estimated

    We shall investigate your case and get back to you with a price and a scope of work.

  • Migrate from Twilio Flex to Thulium all data

    Move all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Thulium import

Our team would be more than happy to run a personalized migration if you have specific needs.
Get a price estimation

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