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Twilio Flex to Textline
migration service

Smooth , no special skill set or coding required. A complete Twilio Flex to Textline data migration tool.

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Your best tool for Twilio Flex to Textline data migration

No need to write a code, nor do you need a programming team. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Avoid the platform analysis and tool development processes. Just pick what data you need to migrate and start the transition immediately.
Simple transition process
No tech expertise needed. Just select what data will go to the new solution and enjoy the miracle happening.
Record structure maintenance
Move your help desk records in full to make certain that no ticket is missing critical customer support details.
Automated migration

Scared that you’ll need special skills to move your customer service data? Worry not as we made sure that our tool accessible as it can possibly be.

Connect the platforms, pick data, click ok, and the migration is ready!

Intact connections

Starting from the ticket requester to every comment author, all you records will keep their initial connections maintained.

You don’t have to worry that some records will be missing and service quality will decrease. Everything will be waiting for you where you left it.

Data safety is paramount

You data is everything which is why we designed a tool that will keep your customer records intact.

Neither sophisticated electronic attacks nor physical disasters will touch your records anyhow.

Data mapping

Pick data that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center articles, you will be able to select just about everything you might ever need.

Step-by-step instructions

If this is your first migration, don’t worry. Helpful and intuitive on-screen prompts will help you move your information accurately.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Great service first

Apart from providing great customer support services, we always want to develop our customer service.

As a company, we want you to experience best possible service, which is why we are constantly making great strides to improve the core experience.


Reasons to use Help Desk Migration to migrate data from Twilio Flex to Textline

Castle gates

Strong privacy of your information

The migration is done over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus letting you make sure that the records end up being in the right destinations in Textline.

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When migrating your data from Twilio Flex to Textline we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Twilio Flex to Textline

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Twilio Flex to Textline work

  • Prepare

    Register and go to our migration service.

  • Pick and link your Twilio Flex support desk with HDM.

  • Connect Textline

    Grant the right to access your Textline account.

  • Describe your requirements

    Let us know exactly what components of your migration you wish to fine-tune

  • Have your needs estimated

    We shall research your case and send you with a the overall cost and a scope of work.

  • Migrate from Twilio Flex to Textline everything

    Move all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Textline import

Our staff would be more than happy to perform a personalized migration in case you have special requirements.
Get a price estimation

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