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Twilio Flex to SupportPortal
migration service

Effortless , no special knowledge or programming required. A complete Twilio Flex to SupportPortal data migration software.

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Your best tool for Twilio Flex to SupportPortal data migration

No need to create a script, nor do you need a programming team. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Skip complex data audit and code development processes. Just pick customer info you need to transfer and set off with the transition right away.
Simple migration
No tech knowledge or skill required. Just choose what data will go to the new solution and observe the wonders happening.
Record completion
Move your help desk records in full to make certain that no ticket is missing critical customer service information.
Automated migration

Scared that you’ll have to use special skills to move your info? Don’t be as we made sure that our tool interface simple to use as possible.

Attach the help desks, select data, click ok, and the migration is ready!

Data dependency

Your customer info comes complete and we mean it.

Every email, every ticket, and every little bit of info will reach the target filled with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is behind impenetrable walls. Not even all our employees have access to your credentials or other information.

You may be sure that with HDM no hacker attacks will take place.

Record mapping

Pick records that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base articles, it will be possible to select anything you might actually need.

Guided migration

If this is your first migration, don’t worry. Helpful and insightful on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be overwhelmed with terms and tech jargon.

Customer priority

As a migration service supplier, we strive to deliver the best possible migration tool. Yet, our priority is customer support quality.

Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from Twilio Flex to SupportPortal

Castle gates

Strong privacy of your information

The migration is completed by the machine over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus helping you to ensure that the records end up in the right places in SupportPortal.

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Retained connection between object and people

When migrating your data from Twilio Flex to SupportPortal we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Twilio Flex to SupportPortal

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Twilio Flex to SupportPortal work

  • Prepare

    Register and go to our migration software.

  • Select and connect your Twilio Flex service desk with HDM.

  • Connect SupportPortal

    Give the right to access your SupportPortal account.

  • Express your business needs

    Let us know exactly what elements of your migration you wish to fine-tune

  • Get your needs estimated

    We'll research your case and get back to you with a price and a scope of tasks.

  • Migrate from Twilio Flex to SupportPortal all data

    Move all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your SupportPortal import

Our staff would be more than happy to run a personalized migration in case you have special requirements.
Get a price estimation

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