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Twilio Flex to SupportBee
migration service

Effortless , no special knowledge or programming required. A complete Twilio Flex to SupportBee data migration instrument.

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Your best tool for Twilio Flex to SupportBee data migration

No need to create a script, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Skip complex data audit and script development processes. Simply decide on what data you need to transfer and set off with the transition immediately.
Simple migration
No tech knowledge or skill required. Just pick what data will go to the target platform and enjoy the wonders happening.
Record completion
Move your help desk records in full to make certain that no ticket is missing vital customer service information.
Easy procedure

You don’t have to bother about coding or continuously control each record moved.

Just attach your source and target, tick what you need to migrate and allow the Migration Wizard do the remainder.

Data dependency

Your customer info comes unite and we mean it.

Every email, every ticket, and every little bit of info will reach the target complete with its attachments, contact connections, and interaction history.

Data protected

Your customer data is behind impenetrable walls. Not even all our team members have access to your credentials or other information.

You can rest assured that with HDM no hacker attacks will take place.

Record mapping

Pick information that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base articles, it will be possible to pick just about everything you might actually need.

Simple & effective

In only a couple of buttons to press it will be possible to select what goes where, when it starts, and in what order.

Our software considered customer experience as a priority and ensured that it will be possible to use the system to its fullest.

Customer priority

As a migration service supplier, we work to propose the best possible migration tool. However, our priority is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to switch from Twilio Flex to SupportBee

Castle gates

Strong privacy of your information

The migration is carried out over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus helping you to be sure that the data end up in the right places in SupportBee.

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Retained connectivity between object and people

When migrating your data from Twilio Flex to SupportBee we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Twilio Flex to SupportBee

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Twilio Flex to SupportBee work

  • Prepare

    Start off by preparing Agent profiles and all needed custom fields in the new help desk. Now, get started on migrating your data from Twilio Flex to SupportBee.

  • Complete the form with requested credentials to allow our data migration tool to retrieve records from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the records.

  • Select objects

    Select the data you want to migrate and set the ticket fields mapping, so the data could be transferred in line with your preferences

  • Migrate small amount of data

    Try out our Free Demo Migration to check how the records migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to SupportBee everything

    When everything's tested, find a quiet time with the least load on the support team and start migrating from Twilio Flex to SupportBee.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional run your SupportBee import

Our staff would be more than happy to run a personalized migration in case you have particular demands.
Get a price estimation

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