96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

Twilio Flex to Spiceworks Cloud
migration service

Trouble-free , no special skill set or programming required. A complete Twilio Flex to Spiceworks Cloud data migration instrument.

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Trustworthy and Safe
Your passwords along with data are safe with us and will be used for import solely.
Fast and Understandable
Help Desk Migration does not require any specific experience or knowledge to begin the the migration.
Complete & Accurate
We've considered all major peculiarities of various helpdesks to let you accurately and efficiently migrate large volumes of information

Why you should use Help Desk Migration to migrate data from Twilio Flex to Spiceworks Cloud

Castle gates

Strong safety of your data

The migration is performed over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to be sure that the records end up in the right destinations in Spiceworks Cloud.

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Sustained relation between object and people

When migrating your records from Twilio Flex to Spiceworks Cloud we keep all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Twilio Flex to Spiceworks Cloud

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users recommend our service

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

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In what way does data migration from Twilio Flex to Spiceworks Cloud work

  • Get ready

    Start by creating Agent profiles and all needed custom fields in your new help desk. Now, begin migrating your data from Twilio Flex to Spiceworks Cloud.

  • Connect Twilio Flex

    Fill out the form with required credentials to make it possible for our data migration tool to access information from your current help desk.

  • Connect Spiceworks Cloud

    Do the same action to integrate our service with the new help desk and thereby make it possible to import the records.

  • Select objects

    Select the data you want to migrate and set the ticket fields mapping, so the data could be transferred according to your preferences

  • Migrate small amount of data

    Try out our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Spiceworks Cloud everything

    When everything's tested, determine a quiet time with the minimal load on the support team and begin migrating from Twilio Flex to Spiceworks Cloud.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and techniques to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your Spiceworks Cloud import

Our team would be more than happy to perform a custom migration in case you have particular requirements.
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