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Twilio Flex to SMART SERVICE DESK ITSM
migration service

Smooth , no special knowledge or coding required. A complete Twilio Flex to SMART SERVICE DESK ITSM data migration software.

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Your best tool for Twilio Flex to SMART SERVICE DESK ITSM data migration

No need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Skip the platform analysis and code development processes. Just decide on customer info you need to transfer and start the transition when comfortable.
Effortless migration
No special knowledge or skill needed. Just choose what data will go to the new platform and observe the wonders happening.
Record completion
Migrate your help desk data in full to ensure that no ticket is missing critical customer support information.
Simple and easy procedure

No need to worry about scripting or constantly control each piece of info moved.

Just link both platforms, choose what you want to migrate and let the system do the remainder.

Starting from the ticket requester to every comment author, your entire database will keep their prior connections intact.

You don’t have to worry that some data will be missing and service quality will degrade. Everything will arrive how you left it.

Data safety is priority

Information is everything which is why we developed a method that will keep your information untouched.

Neither hackers will have access to your accounts nor physical disasters will impact your data anyhow.

You control the process

Manage your customer data with our in-app data mapper. Select what goes where, set priorities, and even discard the things you don’t like, all with our Migration Wizard.

Step-by-step instructions

If this is your first migration, worry not. Helpful and insightful on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Outside of producing great customer service, we always want to develop our customer service.

As a company, we want you to have the best possible service, which is why we are always putting so much effort to improve the core experience.


Reasons to use Help Desk Migration to switch from Twilio Flex to SMART SERVICE DESK ITSM

Castle gates

Strong security of your data

The migration is completed by the machine over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you ensure that the records end up being in the right places in SMART SERVICE DESK ITSM.

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Maintained association between object and people

When migrating your data from Twilio Flex to SMART SERVICE DESK ITSM we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Twilio Flex to SMART SERVICE DESK ITSM

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Twilio Flex to SMART SERVICE DESK ITSM work

  • Prepare

    Sign up and go to our migration service.

  • Pick and link your Twilio Flex service desk with HDM.

  • Grant the right to access your SMART SERVICE DESK ITSM account.

  • Explain your business needs

    Let us know what components of your migration you would like to adjust

  • Have your requirements estimated

    We will investigate your case and get back to you with a price range and a scope of tasks.

  • Migrate from Twilio Flex to SMART SERVICE DESK ITSM everything

    Move all your customer service information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your SMART SERVICE DESK ITSM import

Our staff would be more than happy to run a customized migration in case you have special demands.
Get a price estimation

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