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Twilio Flex to ServiceDock
migration service

Smooth , no special expertise or coding required. A complete Twilio Flex to ServiceDock data migration instrument.

More details

Your best tool for Twilio Flex to ServiceDock data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Skip the platform analysis and script development processes. Simply decide on customer info you need to move and start the transition right away.
Effortless migration
No special knowledge or skill needed. Just pick what data will go to the target platform and observe the magic happening.
Record completion
Migrate your help desk data in full to make certain that no ticket has lost critical customer service details.
Easy procedure

You don’t have to bother about scripting or continuously watch each piece of info transferred.

Just link both platforms, choose what you need to take to a new database and allow the tool do the remainder.

Intact connections

Starting from the ticket requester to every comment author, all you records will keep their initial connections untouched.

You don’t have to worry that a part of the info will be lost and service quality will decrease. Everything will arrive where you left it.

Data safety is paramount

You data is everything which is why we created a system that will keep your data intact.

Neither sophisticated electronic attacks nor physical disasters will impact your records anyhow.

You’re in charge

Manage your information with our internal data mapper. Choose what goes where, set priorities, and even ditch the things you need, all within Migration Wizard.

Simple & effective

In just a few buttons to press it will be possible to pick the data arrangement, when it goes, and how.

Our tech engineers took user experience as an essential factor and made sure that it will be possible to use the system to its fullest.

Good service first

Outside of providing great customer support services, we always strive to develop our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are always putting so much effort to enhance the core experience.


Reasons to use Help Desk Migration to switch from Twilio Flex to ServiceDock

Castle gates

Strong security of your data

The migration is completed by the machine over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you be sure that the data end up in the right destinations in ServiceDock.

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When migrating your data from Twilio Flex to ServiceDock we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Twilio Flex to ServiceDock

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Twilio Flex to ServiceDock work

  • Prepare

    Sign up and go to our migration tool.

  • Connect Twilio Flex

    Opt and connect your Twilio Flex support desk with HDM.

  • Grant the right to access your ServiceDock account.

  • Clarify your business needs

    Let us know what elements of your migration you wish to fine-tune

  • Have your preferences estimated

    We'll analyze your application and send you with a the overall cost and a scope of work.

  • Migrate from Twilio Flex to ServiceDock everything

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your ServiceDock import

Our staff would be more than happy to run a personalized migration if you have special demands.
Get a price estimation

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