96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

Twilio Flex to ServiceDock
migration service

Smooth , no special expertise or coding required. A complete Twilio Flex to ServiceDock data migration instrument.

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Secure and Safe
Your passwords as well as records are safe with us and will be used for import only.
Quick and Easy
Help Desk Migration does not require any special expertise or knowledge to get started with the migration.
Full & Precise
We've tackled all major peculiarities of different helpdesks to help you accurately and efficiently migrate massive loads of information

Reasons to use Help Desk Migration to switch from Twilio Flex to ServiceDock

Strong security of your data

The migration is completed by the machine over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your customer support to a new helpdesk without involving the IT department

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Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you be sure that the data end up in the right destinations in ServiceDock.

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When migrating your data from Twilio Flex to ServiceDock we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from Twilio Flex to ServiceDock

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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96% of users recommend our service

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

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How does data migration from Twilio Flex to ServiceDock work

  • Prepare

    Sign up and go to our migration tool.

  • Connect Twilio Flex

    Opt and connect your Twilio Flex support desk with HDM.

  • Grant the right to access your ServiceDock account.

  • Clarify your business needs

    Let us know what elements of your migration you wish to fine-tune

  • Have your preferences estimated

    We'll analyze your application and send you with a the overall cost and a scope of work.

  • Migrate from Twilio Flex to ServiceDock everything

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.

Read our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Contact us
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
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What kind of customization do you need?
Please describe your needs as detailed as possible
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Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Have any questions?
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Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your ServiceDock import

Our staff would be more than happy to run a personalized migration if you have special demands.
Get a price estimation

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Help Desk Migration service


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