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Twilio Flex to Seraph Help Desk
migration service

Trouble-free , no special skill set or coding required. A complete Twilio Flex to Seraph Help Desk data migration tool.

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The best Twilio Flex to Seraph Help Desk tool made for you

There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid the system analysis and tool development processes. Simply choose what data you need to transfer and start the transition immediately.
Effortless transition process
No special expertise needed. Just select what data will go to the target system and enjoy the wonders happening.
Data structure maintenance
Migrate your help desk records in full to ensure that no ticket is missing essential customer service details.
Effortless process

You don’t have to bother about coding or constantly watch each record transferred.

Just link both platforms, choose what you need to migrate and allow the Migration Wizard do the remainder.

Intact connections

From sender information to phone number connection, your entire database will keep their initial data structure intact.

You don’t have to worry that a part of the records will be missing and service quality will decrease. Everything will be waiting for you where you left it.

Security is priority

You data is key which is why we developed a system that will keep your customer records untouched.

Neither sophisticated electronic attacks nor physical disasters will touch your records anyhow.

Data mapping

Choose data that will be migrated by using our built-in data viewer.

From contacts to tickets to help center articles, you will be able to pick anything you might ever need.

Efficient out-of-the-box solution

In just a couple of buttons to press it is possible to select what goes where, when it goes, and in what order.

Our developers took user experience as a priority and ensured that it will be possible to to take the full advantage of the tool easily.

Great service first

Except producing great customer support services, we always aim to improve our customer service.

As a team, we want you to experience best possible service, which is why we are continuously making great strides to improve the core experience.


Why you should use Help Desk Migration to migrate data from Twilio Flex to Seraph Help Desk

Castle gates

Strong security of your information

The migration is done over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you make sure that the data end up in the right destinations in Seraph Help Desk.

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Maintained connection between object and people

When migrating your records from Twilio Flex to Seraph Help Desk we preserve all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Twilio Flex to Seraph Help Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Twilio Flex to Seraph Help Desk work

  • Get ready

    Register and go to our migration tool.

  • Opt and connect your Twilio Flex support desk with HDM.

  • Connect Seraph Help Desk

    Grant access to your Seraph Help Desk account.

  • Express your requirements

    Let us know exactly what parts of your migration you need to modify

  • Get your requirements estimated

    We'll research your case and send you with a the overall cost and a scope of work.

  • Migrate from Twilio Flex to Seraph Help Desk everything

    Move all your customer service records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and methods to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your Seraph Help Desk import

Our team would be more than happy to perform a customized migration in case you have specific needs.
Get a price estimation

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