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Twilio Flex to Remedy IT Service Management
migration service

Extremely easy , no special know how or programming required. A complete Twilio Flex to Remedy IT Service Management data migration instrument.

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The best Twilio Flex to Remedy IT Service Management tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid complex data audit and script development processes. Just decide on customer info you need to transfer and start the transition when comfortable.
Effortless transition process
No special expertise required. Just pick what data will go to the new platform and observe the wonders happening.
Data structure maintenance
Migrate your help desk data in full to make sure that no ticket has lost critical customer support details.
Easy process

No need to worry about coding or constantly control each piece of info transferred.

Just link your source and target, choose what you need to take to a new database and let the Migration Wizard deal with the rest for you.

Data maintenance

Your customer data migrates complete , you can take our word.

Each email, every ticket, and every little bit of info will arrive filled with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is safe and sound with us. Not even all our employees can see your passwords or records.

You may rest assured that with HDM no data breaches are possible.

You’re in control

Manage your information with our internal data mapping solution. Pick what goes where, set priorities, and even discard the stuff you don’t like, all with our Migration Wizard.

Efficient out-of-the-box solution

In only a few clicks it will be possible to pick the data arrangement, when it goes, and how.

Our software took user experience as an essential factor and made sure that it will be possible to to take the full advantage of the tool easily.

Customer service as priority

As a data import service supplier, we work to deliver the most effective migration tool. Yet, our prime concern is customer service.

Proven by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from Twilio Flex to Remedy IT Service Management

Castle gates

Strong security of your data

The migration is conducted over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus helping you to be sure that the records end up being in the right destinations in Remedy IT Service Management.

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Maintained association between object and people

When migrating your records from Twilio Flex to Remedy IT Service Management we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Twilio Flex to Remedy IT Service Management

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Twilio Flex to Remedy IT Service Management work

  • Get ready

    Sign up and go to our migration software.

  • Connect Twilio Flex

    Pick and link your Twilio Flex support desk with HDM.

  • Grant the right to access your Remedy IT Service Management account.

  • Describe your requirements

    Let us know exactly what elements of your migration you wish to fine-tune

  • Get your needs estimated

    We will investigate your case and get back to you with a price range and a scope of work.

  • Migrate from Twilio Flex to Remedy IT Service Management everything

    Move all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your Remedy IT Service Management import

Our team would be more than happy to perform a custom migration if you have special demands.
Get a price estimation

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