Twilio Flex to Relay
migration service
Extremely easy , no special know how or coding required. A complete Twilio Flex to Relay data migration instrument.
Twilio Flex to Relay
The best Twilio Flex to Relay tool made for you
There’s no need to write a code, nor do you need a developer. Just perform your platform to platform migration in a couple of easy steps.Save on your time and money
Avoid the system analysis and script development processes. Just decide on what data you need to transfer and start the transition right away.Easy transition process
No specific expertise needed. Just pick what data will go to the new platform and enjoy the wonders happening.Data structure maintenance
Transfer your help desk info in full to make sure that no ticket is missing vital customer support details.Automated tool
Worried that you’ll need special skills to move your customer service data? Worry not as we made sure that our tool is as easy to use as possible.
Link the platforms, select data, click ok, and the migration is ready!
Preserved connections
From sender information to phone number connection, all you records will keep their prior data structure untouched.
You don’t have to worry that some info will be missing and service quality will degrade. Everything will arrive how you expected.
Security is paramount
You data is key which is why we created a method that will keep your data intact.
Neither hackers will have access to your accounts nor physical disasters will impact your data in any way.
You’re in control
Take complete control of your information with our internal data mapping solution. Choose what goes where, set priorities, and even discard the stuff you don’t like, all with our Migration Wizard.
Guided migration
If this is your first migration, there’s no need to be concerned. Helpful and intuitive on-screen instructions will help you set up an accurate data import.
There’s no need to concern that you’ll be confused with terms and tech jargon.
Customer service first
Outside of providing great customer support services, we always aim to improve our customer service.
As a company, we want you to enjoy best possible service, which is why we are constantly putting so much effort to improve the general experience.
Why you should use Help Desk Migration to migrate data from Twilio Flex to Relay
Strong safety of your records
The migration is conducted over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it certainly is simple to move your support service to a new helpdesk without involving the IT departmentNext
Upper-level data mapping
Our system allows mapping standard and even custom fields , thus letting you be sure that the records end up being in the right destinations in Relay.Next
Sustained connection between object and people
When migrating your records from Twilio Flex to Relay we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from Twilio Flex to Relay
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from Twilio Flex to Relay work
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Get ready
Sign-up and go to our migration service.
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Link Twilio Flex
Select and link your Twilio Flex support desk with HDM.
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Connect Relay
Grant access to your Relay account.
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Express your needs
Let us understand precisely what aspects of your migration you wish to fine-tune
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Get your preferences estimated
We will analyze your case and get back to you with a the overall cost and a scope of tasks.
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Migrate from Twilio Flex to Relay all data
Transfer all your customer support information in a single push.
Your data is in good hands
We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy clients
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records automatically
See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let a pro perform your Relay import
Our team would be more than happy to perform a custom migration in case you have particular demands.
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