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Twilio Flex to Polar HelpDesk
migration service

Effortless , no special expertise or coding required. A complete Twilio Flex to Polar HelpDesk data migration software.

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Your best tool for Twilio Flex to Polar HelpDesk data migration

No need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Skip the platform analysis and code development processes. Just pick the records you need to move and set off with the transition right away.
Effortless migration
No special knowledge or skill needed. Just choose what data will go to the new solution and see the magic happening.
Record completion
Migrate your help desk data in full to make sure that no ticket has lost critical customer support information.
Effortless procedure

No need to worry about coding or constantly control each record moved.

Just link both platforms, pick what you need to take to a new database and allow the Migration Wizard do the remainder.

Preserved connections

Starting from the ticket requester to every comment author, your entire database will keep their prior data structure maintained.

You don’t have to worry that some info will be missing and service quality will degrade. Everything will be waiting for you how you left it.

Data safety is priority

Information is key which is why we designed a method that will keep your data intact.

Neither hackers will have access to your accounts nor physical disasters will affect your data anyhow.

Record mapping

Select records that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, it will be possible to pick just about everything you might actually need.

Simple & effective

In just a few clicks you will be able to choose what goes where, when it starts, and in what order.

Our tech engineers considered user experience as an essential factor and ensured that you will be able to to take the full advantage of the tool easily.

Good service first

Except producing great customer service, we always aim to develop our customer service.

As a company, we want you to enjoy best possible service, which is why we are continuously making great strides to enhance the core experience.


Reasons to use Help Desk Migration to switch from Twilio Flex to Polar HelpDesk

Castle gates

Strong security of your data

The migration is done over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and custom fields , thus letting you ensure that the records end up being in the right places in Polar HelpDesk.

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Maintained association between object and people

When migrating your data from Twilio Flex to Polar HelpDesk we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Twilio Flex to Polar HelpDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Twilio Flex to Polar HelpDesk work

  • Prepare

    Sign up and go to our migration service.

  • Connect Twilio Flex

    Select and link your Twilio Flex service desk with HDM.

  • Connect Polar HelpDesk

    Give access to your Polar HelpDesk account.

  • Explain your business needs

    Let us know what elements of your migration you need to adjust

  • Get your needs estimated

    We will analyze your case and get back to you with a price and a scope of tasks.

  • Migrate from Twilio Flex to Polar HelpDesk everything

    Migrate all your customer support records in a single push.

Your data is in good hands

We take the security of your data seriously, so we utilize, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Polar HelpDesk import

Our staff would be more than happy to run a custom migration if you have special requirements.
Get a price estimation

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