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Twilio Flex to Podium
migration service

Extremely easy , no special knowledge or coding required. A complete Twilio Flex to Podium data migration tool.

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The best Twilio Flex to Podium tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip the system analysis and tool development processes. Simply choose what data you need to move and set off with the transition right away.
Easy migration
No specific knowledge or skill needed. Just select what data will go to the target system and enjoy the magic happening.
Data completion
Transfer your help desk data in full to make sure that no ticket has lost essential customer support details.
Automated tool

Afraid that you’ll need advanced skills to migrate your customer service data? Worry not as we ensured that our tool interface user friendly as possible.

Connect the help desks, select data, click ok, and you’re done!

From sender information to phone number connection, all you records will keep their prior data structure maintained.

You don’t have to worry that some records will be missing and service quality will decrease. Everything will be waiting for you how you expected.

Security is paramount

Information is key which is why we designed a system that will keep your customer records untouched.

Neither sophisticated electronic attacks nor physical disasters will touch your data in any way.

Record mapping

Select data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center solutions, it will be possible to pick anything you might actually need.

Simple & effective

In just a few buttons to press it is possible to select the data arrangement, when it starts, and in what order.

Our developers considered customer experience as a priority and made sure that you will be able to to take the full advantage of the tool easily.

Great service first

Outside of providing great customer service, we always aim to improve our customer service.

As a company, we want you to experience best possible service, which is why we are continuously making great strides to increase the general experience.


Why you should use Help Desk Migration to switch from Twilio Flex to Podium

Castle gates

Strong safety of your data

The migration is conducted over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you make sure that the data end up being in the right destinations in Podium.

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Sustained connection between object and people

When migrating your records from Twilio Flex to Podium we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Twilio Flex to Podium

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Twilio Flex to Podium work

  • Get ready

    Sign up and go to our migration service.

  • Connect Twilio Flex

    Opt and link your Twilio Flex support desk with HDM.

  • Give access to your Podium account.

  • Express your requirements

    Let us know exactly what aspects of your migration you want to tweak

  • Get your needs estimated

    We'll research your case and send you with a cost and a scope of tasks.

  • Migrate from Twilio Flex to Podium all data

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your Podium import

Our team would be more than happy to run a custom migration if you have specific needs.
Get a price estimation

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