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Twilio Flex to Paldesk
migration service

Extremely easy , no special skill set or programming required. A complete Twilio Flex to Paldesk data migration software.

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The best Twilio Flex to Paldesk tool made for you

There’s no need to write a code, nor do you need a programming team. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid complex data audit and code development processes. Simply choose customer info you need to move and start the transition when comfortable.
Simple transition process
No tech expertise required. Just choose what data will go to the target system and observe the magic happening.
Data structure maintenance
Move your help desk data in full to make certain that no ticket has lost essential customer support details.
Automated tool

Afraid that you’ll have to use advanced skills to migrate your customer service data? Worry not as we made sure that our tool simple to use as possible.

Attach the help desks, select records, click ok, and you’re done!

Data maintenance

Your customer data migrates unite , you can take our word.

Each email, every ticket, and every customer profile will arrive filled with its attachments, contact connections, and interaction archive.

Robust protection

Your customer data is safe and sound with us. Not even all our staff members can see your credentials or records.

You may be certain with HDM no data breaches will take place.

You control the process

Take complete control of your customer data with our in-app data mapping solution. Select what goes where, set priorities, and even ditch the stuff you need, all with our Migration Wizard.

Efficient out-of-the-box solution

In only a few buttons to press it is possible to pick what goes where, when it goes, and how.

Our tech engineers took customer experience as a priority and ensured that you will be able to to take the full advantage of the tool easily.

Customer service as priority

As a data import service supplier, we strive to offer the most effective migration tool. Yet, our priority is customer service.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from Twilio Flex to Paldesk

Castle gates

Strong privacy of your data

The migration is done over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus helping you to ensure that the data end up being in the right destinations in Paldesk.

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When migrating your records from Twilio Flex to Paldesk we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Twilio Flex to Paldesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Twilio Flex to Paldesk work

  • Get ready

    Sign up and go to our migration software.

  • Connect Twilio Flex

    Choose and link your Twilio Flex support desk with HDM.

  • Connect Paldesk

    Grant the right to access your Paldesk account.

  • Clarify your business needs

    Let us understand precisely what aspects of your migration you would like to tweak

  • Get your requirements estimated

    We shall research your application and get back to you with a the overall cost and a scope of work.

  • Migrate from Twilio Flex to Paldesk all data

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your Paldesk import

Our team would be more than happy to perform a personalized migration if you have specific needs.
Get a price estimation

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