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Twilio Flex to OneDesk
migration service

Effortless , no special skill set or coding required. A complete Twilio Flex to OneDesk data migration software.

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Your best tool for Twilio Flex to OneDesk data migration

No need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Avoid the platform analysis and code development processes. Simply choose customer info you need to migrate and start the transition immediately.
Simple transition process
No tech expertise needed. Just choose what data will go to the target system and observe the miracle happening.
Record structure maintenance
Move your help desk info in full to ensure that no ticket is missing essential customer support information.
Automated migration

Worried that you’ll need special skills to migrate your customer service data? Don’t be as we made sure that our tool accessible as it can possibly be.

Attach the platforms, select data, click ok, and the migration is ready!

Preserved connections

Starting from the ticket requester to every comment author, all you records will keep their previous data structure intact.

You don’t have to worry that a part of the data will be lost and service quality will degrade. Everything will arrive where you expected.

Data safety is paramount

You data is key which is why we developed a system that will keep your information safe and sound.

Neither hackers will have access to your accounts nor physical disasters will touch your records in any way.

You’re in charge

Manage your information with our internal data mapping solution. Select what goes where, set priorities, and even ditch the things you need, all with our Migration Wizard.

Efficient out-of-the-box solution

In just a couple of buttons to press it is possible to pick what goes where, when it goes, and how.

Our software considered user experience as an essential factor and made sure that it will be possible to to take the full advantage of the tool easily.

Great service first

Outside of providing great customer support services, we always want to develop our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are continuously putting so much effort to enhance the general experience.


Reasons to use Help Desk Migration to migrate data from Twilio Flex to OneDesk

Castle gates

Strong privacy of your records

The migration is performed over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus letting you ensure that the data end up being in the right places in OneDesk.

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Retained relation between object and people

When migrating your data from Twilio Flex to OneDesk we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Twilio Flex to OneDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Twilio Flex to OneDesk work

  • Prepare

    Sign-up and go to our migration service.

  • Opt and link your Twilio Flex service desk with HDM.

  • Connect OneDesk

    Grant the right to access your OneDesk account.

  • Describe your business needs

    Let us know exactly what elements of your migration you want to fine-tune

  • Get your requirements estimated

    We'll investigate your application and get back to you with a the overall cost and a scope of work.

  • Migrate from Twilio Flex to OneDesk all data

    Move all your customer service records in a single push.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your OneDesk import

Our staff would be more than happy to perform a customized migration in case you have specific needs.
Get a price estimation

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