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Twilio Flex to ngDesk
migration service

Smooth , no special skill set or coding required. A complete Twilio Flex to ngDesk data migration instrument.

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Your best tool for Twilio Flex to ngDesk data migration

No need to write a code, nor do you need a programming team. Just perform your platform to platform migration in a couple of simple steps.
Save on resources
Avoid the platform analysis and script development processes. Just pick what data you need to migrate and start the transition right away.
Simple transition process
No tech expertise needed. Just pick what data will go to the new solution and enjoy the miracle happening.
Record structure maintenance
Move your help desk data in full to make certain that no ticket is missing critical customer service information.
Easy process

No need to worry about coding or continuously control each piece of info moved.

Just attach both platforms, tick what you need to migrate and allow the tool do the remainder.

Intact connections

Starting from the ticket requester to every comment author, all you records will keep their prior connections untouched.

You don’t have to worry that some records will be lost and service quality will degrade. Everything will arrive how you expected.

Data safety is paramount

Information is everything which is why we created a method that will keep your customer records safe and sound.

Neither hackers will have access to your accounts nor physical disasters will impact your data in any way.

You’re in charge

Manage your information with our in-app data mapper. Choose what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.

Efficient out-of-the-box solution

In just a couple of clicks you will be able to select the data arrangement, when it goes, and in what order.

Our tech engineers took user experience as an essential factor and made sure that you will be able to use the system to its fullest.

Great service first

Outside of providing great customer service, we always strive to improve our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are continuously putting so much effort to improve the general experience.


Reasons to use Help Desk Migration to migrate data from Twilio Flex to ngDesk

Castle gates

Strong privacy of your data

The migration is completed by the machine over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you be sure that the records end up in the right places in ngDesk.

Next

When migrating your data from Twilio Flex to ngDesk we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Twilio Flex to ngDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Twilio Flex to ngDesk work

  • Prepare

    Sign up and go to our migration tool.

  • Pick and connect your Twilio Flex service desk with HDM.

  • Grant access to your ngDesk account.

  • Explain your requirements

    Let us know exactly what components of your migration you wish to tweak

  • Have your preferences estimated

    We will research your application and get back to you with a price range and a scope of tasks.

  • Migrate from Twilio Flex to ngDesk all data

    Move all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your ngDesk import

Our staff would be more than happy to perform a personalized migration in case you have special requirements.
Get a price estimation

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