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Twilio Flex to Magento HelpDesk Ultimate
migration service

Extremely easy , no special know how or programming required. A complete Twilio Flex to Magento HelpDesk Ultimate data migration software.

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The best Twilio Flex to Magento HelpDesk Ultimate tool made for you

There’s no need to write a code, nor do you need a programming team. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid complex data audit and code development processes. Just decide on what data you need to migrate and start the transition right away.
Easy transition process
No specific expertise required. Just choose what data will go to the new platform and enjoy the miracle happening.
Data structure maintenance
Transfer your help desk info in full to make certain that no ticket has lost critical customer support details.
Automated tool

Worried that you’ll have to use advanced skills to move your customer service data? Worry not as we ensured that our tool is as easy to use as it can possibly be.

Attach the platforms, pick records, click ok, and you’re done!

Data maintenance

Your customer data migrates complete , you can take our word.

Each email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is safe and sound with us. Not even all our employees can see your passwords or records.

You can be certain with HDM no hacker attacks are possible.

Data mapping

Pick records that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center solutions, you will be able to pick just about everything you might actually need.

Efficient out-of-the-box solution

In only a few clicks it will be possible to select the data arrangement, when it goes, and in what order.

Our tech engineers considered user experience as an essential factor and ensured that you will be able to to take the full advantage of the tool easily.

Customer service as priority

As a data import service supplier, we strive to deliver the most effective migration tool. However, our prime concern is customer service.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from Twilio Flex to Magento HelpDesk Ultimate

Castle gates

Strong safety of your records

The migration is conducted over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus helping you to ensure that the records end up being in the right destinations in Magento HelpDesk Ultimate.

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When migrating your records from Twilio Flex to Magento HelpDesk Ultimate we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Twilio Flex to Magento HelpDesk Ultimate

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Twilio Flex to Magento HelpDesk Ultimate work

  • Get ready

    Start with preparing Agent profiles and all essential custom fields in your new help desk. Now, get started on migrating your data from Twilio Flex to Magento HelpDesk Ultimate.

  • Connect Twilio Flex

    Fill in the form with necessary credentials to permit our data migration tool to fetch information from your current help desk.

  • Connect Magento HelpDesk Ultimate

    Do the same action to integrate our service with the new help desk and thus make it possible to import the data.

  • Select objects

    Select the records you want to migrate and set the ticket fields mapping, so the data could be migrated according to your needs

  • Migrate small amount of data

    Try out our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Magento HelpDesk Ultimate all data

    When everything's tested out, find a quiet time with the least load on the support staff and start migrating from Twilio Flex to Magento HelpDesk Ultimate.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

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Migrate the records automatically

See on your own that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your Magento HelpDesk Ultimate import

Our team would be more than happy to perform a personalized migration if you have special demands.
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