Twilio Flex to LiveAgent
migration service
Effortless , no special know how or coding required. A complete Twilio Flex to LiveAgent data migration software.
Twilio Flex to LiveAgent
Your best tool for Twilio Flex to LiveAgent data migration
No need to write a code, nor do you need a programmer. Just perform your platform to platform migration in a couple of easy steps.Save on resources
Avoid the platform analysis and code development processes. Just pick customer info you need to transfer and start the transition right away.Easy transition process
No specific expertise needed. Just choose what data will go to the new solution and observe the wonders happening.Record structure maintenance
Transfer your help desk records in full to ensure that no ticket is missing critical customer support details.Automated migration
Scared that you’ll need special skills to move your customer service data? Worry not as we ensured that our tool user friendly as possible.
Link the platforms, choose data, click ok, and you’re done!
Intact connections
Starting from the ticket requester to every comment author, all you records will keep their previous data structure maintained.
You don’t have to worry that a part of the data will be lost and service quality will degrade. Everything will be waiting for you how you left it.
Data safety is paramount
Information is key which is why we designed a system that will keep your information untouched.
Neither hackers will have access to your accounts nor physical disasters will touch your data anyhow.
Data mapping
Choose records that will be moved by using our pre-installed data viewer.
From contacts to tickets to help center solutions, you will be able to pick anything you might ever need.
Step-by-step instructions
If you are new to data migrations, worry not. Useful and intuitive on-screen prompts will help you set up an accurate data import.
You don’t need to worry that you’ll be confused with terms and tech jargon.
Good service first
Except providing great customer service, we always aim to develop our customer service.
As a team, we want you to have the friendly and helpful service, which is why we are constantly making great strides to improve the core experience.
Reasons to use Help Desk Migration to migrate data from Twilio Flex to LiveAgent
Strong safety of your information
The migration is conducted over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it's simple to transfer your customer service to a new helpdesk without involving the IT departmentNext
Advanced data mapping
Our service allows mapping standard as well as custom fields , thus letting you ensure that the records end up being in the right destinations in LiveAgent.Next
Sustained relation between object and people
When migrating your data from Twilio Flex to LiveAgent we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from Twilio Flex to LiveAgent
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from Twilio Flex to LiveAgent work
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Prepare
Start off by setting up Agent profiles and all essential custom fields in your new help desk. Now, begin migrating your data from Twilio Flex to LiveAgent.
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Connect Twilio Flex
Complete the form with requested credentials to permit our data migration tool to fetch records from your current help desk.
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Connect LiveAgent
Do the same action to connect our service with the new help desk and thus make it possible to import the data.
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Select objects
Select the records you want to migrate and set the ticket fields mapping, so the data could be migrated according to your needs
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Migrate limited amount of data
Try our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!
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Migrate to LiveAgent all data
When everything's tested, determine a quiet time with the least load on the support department and begin migrating from Twilio Flex to LiveAgent.
Your data is in good hands
We take the security of your data seriously, so we apply, as well as develop our own, best practices and methods to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied buyers
- Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.
- The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data all by yourself
See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let a professional perform your LiveAgent import
Our staff would be more than happy to perform a customized migration in case you have special requirements.
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