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Twilio Flex to KronoDesk
migration service

Trouble-free , no special skill set or coding required. A complete Twilio Flex to KronoDesk data migration instrument.

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The best Twilio Flex to KronoDesk tool made for you

There’s no need to write a code, nor do you need a programming team. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid the system analysis and script development processes. Simply choose what data you need to transfer and set off with the transition right away.
Easy transition process
No specific expertise needed. Just pick what data will go to the target system and enjoy the wonders happening.
Data structure maintenance
Transfer your help desk data in full to make certain that no ticket has lost critical customer support information.
Automated tool

Afraid that you’ll need advanced skills to migrate your customer service data? Don’t be as we made sure that our tool interface simple to use as possible.

Link the platforms, select records, click ok, and you’re done!

Data maintenance

Your information migrates unite , you can take our word.

Every email, every ticket, and every little bit of info will reach the target filled with its attachments, contact connections, and interaction archive.

Robust protection

Your information is safe and sound with us. Not even all our employees can access to your credentials or other information.

You may be sure that with HDM no hacker attacks are possible.

Data mapping

Pick information that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, it will be possible to select anything you might actually need.

Step-by-step instructions

If this is your first migration, worry not. Helpful and intuitive on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be overwhelmed with terms and tech jargon.

Customer service as priority

As a data import service provider, we work to deliver the most effective migration tool. However, our priority is customer support quality.

Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from Twilio Flex to KronoDesk

Castle gates

Strong safety of your data

The migration is done over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you be sure that the data end up being in the right places in KronoDesk.

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Sustained association between object and people

When migrating your records from Twilio Flex to KronoDesk we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Twilio Flex to KronoDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Twilio Flex to KronoDesk work

  • Get ready

    Sign up and go to our migration tool.

  • Connect Twilio Flex

    Choose and link your Twilio Flex service desk with HDM.

  • Connect KronoDesk

    Give the right to access your KronoDesk account.

  • Express your needs

    Let us know exactly what aspects of your migration you need to adjust

  • Get your needs estimated

    We'll investigate your case and send you with a total price and a scope of tasks.

  • Migrate from Twilio Flex to KronoDesk all data

    Transfer all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your KronoDesk import

Our team would be more than happy to perform a personalized migration if you have special needs.
Get a price estimation

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