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Twilio Flex to Kayako
migration serviceHelp Desk Migration partner of Kayako

Trouble-free , no special knowledge or coding required. A complete Twilio Flex to Kayako data migration instrument.

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The best Twilio Flex to Kayako tool made for you

There’s no need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip the system analysis and script development processes. Just choose what data you need to migrate and start the transition right away.
Effortless migration
No special knowledge or skill needed. Just pick what data will go to the new system and enjoy the miracle happening.
Data completion
Migrate your help desk records in full to ensure that no ticket has lost vital customer service information.
Automated tool

Scared that you’ll need advanced skills to move your info? Don’t be as we made sure that our tool is as easy to use as it can possibly be.

Link the help desks, choose data, click ok, and you’re done!

Data dependency

Your information migrates complete and we mean it.

Every email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction history.

Data protected

Your information is safe and sound with us. Not even all our team members have access to your credentials or records.

You can be sure that with HDM no hacker attacks will take place.

You control the process

Take complete control of your information with our in-app data mapping solution. Choose what goes where, set priorities, and even discard the things you need, all with our Migration Wizard.

Simple & effective

In just a few clicks it is possible to select what goes where, when it goes, and in what order.

Our developers considered customer experience as a priority and made sure that you will be able to to take the full advantage of the tool easily.

Customer service as priority

As a migration service provider, we work to propose the best possible migration tool. However, our priority is customer service.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from Twilio Flex to Kayako

Castle gates

Strong security of your information

The migration is completed by the machine over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you be sure that the records end up in the right places in Kayako.

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When migrating your records from Twilio Flex to Kayako we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Twilio Flex to Kayako

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Twilio Flex to Kayako work

  • Get ready

    Start off by setting up Agent profiles and all needed custom fields in your new help desk. Now, begin the process of migrating your data from Twilio Flex to Kayako.

  • Fill in the form with required credentials to permit our data migration tool to access records from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thus make it possible to import the data.

  • Choose objects

    Choose the information you want to migrate and set the ticket fields mapping, so the data could be moved in line with your needs

  • Migrate small amount of data

    Try out our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to Kayako all data

    When everything's tested, choose a quiet time with the least load on the support staff and start migrating from Twilio Flex to Kayako.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Kayako import

Our team would be more than happy to run a customized migration if you have particular needs.
Get a price estimation

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