96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

Twilio Flex to Kayako Classic
migration service

Smooth , no special skill set or programming required. A complete Twilio Flex to Kayako Classic data migration software.

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Risk-free and Reputable
Your passwords as well as data are safe with us and will be used for import solely.
Effective and Understandable
Help Desk Migration does not require any specialized experience or knowledge to begin the the migration.
Optimal & Accurate
We've tackled all significant peculiarities of various helpdesks to let you accurately and efficiently migrate massive loads of data

Reasons to use Help Desk Migration to migrate data from Twilio Flex to Kayako Classic

Strong privacy of your records

The migration is performed over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your support service to a new helpdesk without involving the IT department

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Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to ensure that the data end up in the right places in Kayako Classic.

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Retained relation between object and people

When migrating your data from Twilio Flex to Kayako Classic we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from Twilio Flex to Kayako Classic

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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96% of users recommend our service

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

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How does data migration from Twilio Flex to Kayako Classic work

  • Prepare

    Start with preparing Agent profiles and all essential custom fields in the new help desk. Now, get started on migrating your data from Twilio Flex to Kayako Classic.

  • Fill out the form with requested credentials to allow our data migration tool to fetch information from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thus make it possible to import the information.

  • Select objects

    Choose the information you need to migrate and set the ticket fields mapping, so the records could be transferred according to your preferences

  • Migrate limited amount of data

    Try our Free Demo Migration to check how the records migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Kayako Classic all data

    Once everything's tested, determine a quiet time with the least load on the support team and begin migrating from Twilio Flex to Kayako Classic.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and techniques to protect it.

Go through our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
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Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
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What kind of customization do you need?
Please describe your needs as detailed as possible
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Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Kayako Classic import

Our staff would be more than happy to perform a personalized migration in case you have particular demands.
Get a price estimation

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Help Desk Migration service


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