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Twilio Flex to Kayako Classic
migration service

Smooth , no special skill set or programming required. A complete Twilio Flex to Kayako Classic data migration software.

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Your best tool for Twilio Flex to Kayako Classic data migration

No need to write a code, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Avoid complex data audit and code development processes. Simply decide on the records you need to move and start the transition immediately.
Simple transition process
No tech expertise required. Just choose what data will go to the target platform and see the magic happening.
Record structure maintenance
Move your help desk info in full to make certain that no ticket is missing vital customer service information.
Simple and easy procedure

No need to worry about scripting or constantly watch each piece of info moved.

Just attach both platforms, pick what you need to take to a new database and allow the system deal with the rest for you.

From sender information to phone number connection, your entire database will keep their initial connections maintained.

You don’t have to worry that some info will be missing and service quality will decrease. Everything will arrive how you expected.

Security is priority

Information is everything which is why we designed a method that will keep your data intact.

Neither sophisticated electronic attacks nor physical disasters will impact your data in any way.

You control the process

Take complete control of your customer data with our in-app data mapper. Pick what goes where, set priorities, and even discard the things you don’t like, all within Migration Wizard.

Efficient out-of-the-box solution

In only a couple of buttons to press it will be possible to choose what goes where, when it goes, and in what order.

Our tech engineers considered customer experience as a priority and ensured that you will be able to use the system to its fullest.

Good service first

Apart from producing great customer service, we always want to develop our customer service.

As a company, we want you to enjoy best possible service, which is why we are continuously putting so much effort to improve the general experience.


Reasons to use Help Desk Migration to migrate data from Twilio Flex to Kayako Classic

Castle gates

Strong privacy of your records

The migration is performed over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to ensure that the data end up in the right places in Kayako Classic.

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Retained relation between object and people

When migrating your data from Twilio Flex to Kayako Classic we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Twilio Flex to Kayako Classic

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Twilio Flex to Kayako Classic work

  • Prepare

    Start with preparing Agent profiles and all essential custom fields in the new help desk. Now, get started on migrating your data from Twilio Flex to Kayako Classic.

  • Fill out the form with requested credentials to allow our data migration tool to fetch information from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thus make it possible to import the information.

  • Select objects

    Choose the information you need to migrate and set the ticket fields mapping, so the records could be transferred according to your preferences

  • Migrate limited amount of data

    Try our Free Demo Migration to check how the records migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Kayako Classic all data

    Once everything's tested, determine a quiet time with the least load on the support team and begin migrating from Twilio Flex to Kayako Classic.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Kayako Classic import

Our staff would be more than happy to perform a personalized migration in case you have particular demands.
Get a price estimation

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