Twilio Flex to HESK
migration service
Smooth , no special knowledge or programming required. A complete Twilio Flex to HESK data migration tool.
Twilio Flex to HESK
Your best tool for Twilio Flex to HESK data migration
No need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.Save on resources
Skip complex data audit and tool development processes. Simply choose what data you need to migrate and set off with the transition when comfortable.Easy migration
No specific knowledge or skill required. Just select what data will go to the target system and enjoy the miracle happening.Record completion
Transfer your help desk data in full to make sure that no ticket is missing essential customer support details.Automated migration
Afraid that you’ll have to use special skills to migrate your customer service data? Worry not as we made sure that our tool interface is as easy to use as possible.
Link the platforms, pick data, click ok, and the migration is ready!
Data dependency
Your customer info comes unite , you can take our word.
Each email, every ticket, and every user profile will reach the target complete with its attachments, contact connections, and interaction archive.
Data protected
Your customer data is behind impenetrable walls. Not even all our staff members can see your credentials or other information.
You can rest assured that with HDM no hacker attacks are possible.
Record mapping
Select data that will be migrated by using our pre-installed data viewer.
From contacts to tickets to help center articles, it will be possible to pick anything you might actually need.
Simple & effective
In only a couple of buttons to press it is possible to select what goes where, when it starts, and in what order.
Our software considered user experience as a priority and made sure that it will be possible to to take the full advantage of the tool easily.
Customer priority
As a migration service supplier, we aim to offer the most effective migration tool. However, our priority is customer support quality.
As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.
Reasons to use Help Desk Migration to switch from Twilio Flex to HESK
Strong safety of your data
The migration is completed by the machine over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it really is easy to move your support service to a new helpdesk without involving the IT departmentNext
Exceptional data mapping
Our service allows mapping standard and custom fields , thus helping you to make sure that the data end up being in the right destinations in HESK.Next
Sustained link between object and people
When migrating your data from Twilio Flex to HESK we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from Twilio Flex to HESK
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from Twilio Flex to HESK work
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Prepare
Start by creating Agent profiles and all necessary custom fields in the new help desk. Now, begin the process of migrating your data from Twilio Flex to HESK.
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Connect Twilio Flex
Fill in the form with necessary credentials to make it possible for our data migration tool to retrieve records from your current help desk.
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Connect HESK
Repeat the same action to connect our service with the new help desk and thereby make it possible to import the data.
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Choose objects
Choose the records you want to migrate and set the ticket fields mapping, so the data could be transferred based upon your needs
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Migrate small amount of data
Try out our Free Demo Migration to check how the records migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!
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Migrate to HESK everything
Once everything's tested, choose a quiet time with the least load on the support team and begin migrating from Twilio Flex to HESK.
Your data is in good hands
We take the protection of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied customers
-
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data by yourself
See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration Let a specialist run your HESK import
Our staff would be more than happy to run a custom migration in case you have specific needs.
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