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Twilio Flex to Help Scout
migration serviceHelp Desk Migration partner of Help Scout

Extremely easy , no special expertise or coding required. A complete Twilio Flex to Help Scout data migration tool.

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The best Twilio Flex to Help Scout tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip the system analysis and tool development processes. Simply choose what data you need to transfer and start the transition right away.
Easy migration
No specific knowledge or skill needed. Just select what data will go to the target system and enjoy the wonders happening.
Data completion
Transfer your help desk data in full to make sure that no ticket has lost essential customer support details.
Simple and easy procedure

You don’t have to bother about coding or continuously control each record transferred.

Just attach your source and target, tick what you need to migrate and let the Migration Wizard do the remainder.

Data dependency

Your information migrates unite , you can take our word.

Each email, every ticket, and every little bit of info will arrive filled with its attachments, contact connections, and interaction history.

Data protected

Your information is safe and sound with us. Not even all our staff members can see your credentials or records.

You may be sure that with HDM no hacker attacks will take place.

Record mapping

Select data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center articles, you will be able to select just about everything you might actually need.

Simple & effective

In just a few buttons to press it is possible to select what goes where, when it goes, and how.

Our developers considered customer experience as a priority and made sure that you will be able to to take the full advantage of the tool easily.

Customer service as priority

As a migration service provider, we aim to offer the most effective migration tool. However, our priority is customer service.

Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from Twilio Flex to Help Scout

Castle gates

Strong safety of your data

The migration is conducted over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you make sure that the data end up being in the right destinations in Help Scout.

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Sustained connection between object and people

When migrating your records from Twilio Flex to Help Scout we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Twilio Flex to Help Scout

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Twilio Flex to Help Scout work

  • Get ready

    Start by creating Agent profiles and all necessary custom fields in the new help desk. Now, begin the process of migrating your data from Twilio Flex to Help Scout.

  • Connect Twilio Flex

    Complete the form with necessary credentials to permit our data migration tool to access records from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thus make it possible to import the information.

  • Select objects

    Select the information you want to migrate and set the ticket fields mapping, so the data could be moved in line with your preferences

  • Migrate small amount of data

    Try out our Free Demo Migration to check how the information migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Help Scout everything

    When everything's validated, find a quiet time with the minimal load on the support staff and start migrating from Twilio Flex to Help Scout.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your Help Scout import

Our team would be more than happy to run a custom migration if you have specific needs.
Get a price estimation

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