Twilio Flex to Groove
migration service
Trouble-free , no special knowledge or programming required. A complete Twilio Flex to Groove data migration tool.
Twilio Flex to Groove
The best Twilio Flex to Groove tool made for you
There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.Save on your time and money
Skip complex data audit and tool development processes. Simply choose what data you need to transfer and start the transition immediately.Easy migration
No specific knowledge or skill required. Just select what data will go to the target system and enjoy the wonders happening.Data completion
Transfer your help desk records in full to ensure that no ticket is missing vital customer service information.Simple and easy process
No need to worry about coding or continuously control each piece of info moved.
Just link your source and target, choose what you want to take to a new database and allow the system do the rest for you.
Data dependency
Your customer data comes unite and we mean it.
Every email, every ticket, and every little bit of info will arrive filled with its attachments, contact connections, and interaction archive.
Data protected
Your customer data is behind thick walls. Not even all our team members have access to your passwords or records.
You may rest assured that with HDM no hacker attacks are possible.
You’re in control
Take complete control of your customer data with our in-app data mapping solution. Pick what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.
Guided migration
If this is your first migration, worry not. Useful and insightful on-screen instructions will help you set up an accurate data import.
You don’t need to worry that you’ll be overwhelmed with a whole dictionary in tech jargon.
Customer service as priority
As a migration service supplier, we aim to propose the best possible migration tool. However, our prime concern is customer service.
Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.
Why you should use Help Desk Migration to switch from Twilio Flex to Groove
Strong safety of your information
The migration is performed over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it is easy to transfer your support service to a new helpdesk without involving the IT departmentNext
Excellent data mapping
Our system allows mapping standard as well as custom fields , thus helping you to make sure that the data end up in the right places in Groove.Next
Sustained relation between object and people
When migrating your records from Twilio Flex to Groove we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from Twilio Flex to Groove
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from Twilio Flex to Groove work
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Get ready
Start off by setting up Agent profiles and all necessary custom fields in the new help desk. Now, begin the process of migrating your data from Twilio Flex to Groove.
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Link Twilio Flex
Complete the form with necessary credentials to allow our data migration tool to retrieve information from your current help desk.
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Connect Groove
Repeat the same action to integrate our service with the new help desk and thus make it possible to import the information.
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Choose objects
Choose the records you want to migrate and set the ticket fields mapping, so the data could be transferred based upon your needs
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Migrate small amount of data
Test out our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!
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Migrate to Groove everything
Once everything's validated, choose a quiet time with the minimal load on the support department and start migrating from Twilio Flex to Groove.
Your data is in good hands
We take the safety of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy buyers
- Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.
- The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records all by yourself
See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration Let an expert run your Groove import
Our team would be more than happy to run a customized migration in case you have particular needs.
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