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Twilio Flex to Groove
migration serviceHelp Desk Migration partner of Groove

Trouble-free , no special knowledge or programming required. A complete Twilio Flex to Groove data migration tool.

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Trustworthy and Reliable
Your passwords along with records are safe with us and will be used for import solely.
Fast and Easy
Help Desk Migration does not require any specific skills or knowledge to begin the the migration.
Complete & Precise
We've considered all key peculiarities of various helpdesks to let you accurately and efficiently migrate massive amounts of data

Why you should use Help Desk Migration to switch from Twilio Flex to Groove

Strong safety of your information

The migration is performed over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your support service to a new helpdesk without involving the IT department

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Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to make sure that the data end up in the right places in Groove.

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Sustained relation between object and people

When migrating your records from Twilio Flex to Groove we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from Twilio Flex to Groove

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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Help Desk Migration receives
High Performer Badge by
review site G2 Crowd

In what way does data migration from Twilio Flex to Groove work

  • Get ready

    Start off by setting up Agent profiles and all necessary custom fields in the new help desk. Now, begin the process of migrating your data from Twilio Flex to Groove.

  • Complete the form with necessary credentials to allow our data migration tool to retrieve information from your current help desk.

  • Connect Groove

    Repeat the same action to integrate our service with the new help desk and thus make it possible to import the information.

  • Choose objects

    Choose the records you want to migrate and set the ticket fields mapping, so the data could be transferred based upon your needs

  • Migrate small amount of data

    Test out our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Groove everything

    Once everything's validated, choose a quiet time with the minimal load on the support department and start migrating from Twilio Flex to Groove.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.

Go through our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
Contact us
During automated migration we transfer records , including relations between them.
Start free demo migration
Custom Migration price
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Any modules, any requirements.
Request custom migration
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Have any questions?
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Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Groove import

Our team would be more than happy to run a customized migration in case you have particular needs.
Get a price estimation

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