Twilio Flex to Gemini
migration service
Trouble-free , no special knowledge or coding required. A complete Twilio Flex to Gemini data migration tool.
Twilio Flex to Gemini
The best Twilio Flex to Gemini tool made for you
There’s no need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.Save on your time and money
Skip the system analysis and tool development processes. Just decide on the records you need to migrate and set off with the transition when comfortable.Simple migration
No tech knowledge or skill needed. Just select what data will go to the new platform and see the miracle happening.Data completion
Move your help desk data in full to make sure that no ticket has lost critical customer service information.Automated tool
Afraid that you’ll need advanced skills to move your info? Don’t be as we made sure that our tool interface accessible as it can possibly be.
Link the platforms, pick records, click ok, and the migration is ready!
Data dependency
Your information migrates complete and we mean it.
Every email, every ticket, and every user profile will reach the target filled with its attachments, contact connections, and interaction history.
Data protected
Your information is safe and sound with us. Not even all our employees have access to your credentials or other information.
You may rest assured that with HDM no hacker attacks are possible.
You’re in control
Manage your customer data with our internal data mapping solution. Select what goes where, set priorities, and even ditch the stuff you need, all within Migration Wizard.
Step-by-step instructions
If you are new to data migrations, there’s no need to be concerned. Useful and insightful on-screen instructions will help you migrate your information accurately.
You don’t need to worry that you’ll be overwhelmed with terms and tech jargon.
Customer service as priority
As a migration service provider, we aim to deliver the best possible migration tool. Nevertheless, our priority is customer support quality.
Proven by our many five-star reviews on G2, we want you to have the enjoyable experience.
Why you should use Help Desk Migration to switch from Twilio Flex to Gemini
Strong privacy of your data
The migration is carried out over a secure connection, and all your credentials will automatically be removed after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it is easy to move your customer care to a new helpdesk without involving the IT departmentNext
Excellent data mapping
Our system allows mapping standard and custom fields , thus letting you make sure that the records end up in the right places in Gemini.Next
Retained relation between object and people
When migrating your records from Twilio Flex to Gemini we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from Twilio Flex to Gemini
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from Twilio Flex to Gemini work
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Get ready
Start by creating Agent profiles and all necessary custom fields in your new help desk. Now, get started on migrating your data from Twilio Flex to Gemini.
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Link Twilio Flex
Fill in the form with necessary credentials to make it possible for our data migration tool to retrieve records from your current help desk.
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Connect Gemini
Do the same action to integrate our service with the new help desk and thereby make it possible to import the records.
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Select objects
Select the information you want to migrate and set the ticket fields mapping, so the records could be moved based upon your needs
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Migrate small amount of data
Try out our Free Demo Migration to see how the information migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!
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Migrate to Gemini all data
Once everything's tested, determine a quiet time with the least load on the support staff and start migrating from Twilio Flex to Gemini.
Your data is in good hands
We take the safety of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy customers
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records by yourself
See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let an expert run your Gemini import
Our team would be more than happy to run a custom migration if you have special demands.
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