96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

Twilio Flex to Gemini
migration service

Trouble-free , no special knowledge or coding required. A complete Twilio Flex to Gemini data migration tool.

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Risk-free and Safe
Your passwords along with records are safe with us and will be used for import only.
Effective and Easy
Help Desk Migration does not require any specialized skills or knowledge to get started with the migration.
Optimal & Precise
We've considered all major peculiarities of different helpdesks to help you accurately and efficiently migrate large loads of data

Why you should use Help Desk Migration to switch from Twilio Flex to Gemini

Strong privacy of your data

The migration is carried out over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your customer care to a new helpdesk without involving the IT department

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Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you make sure that the records end up in the right places in Gemini.

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Retained relation between object and people

When migrating your records from Twilio Flex to Gemini we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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What you may migrate from Twilio Flex to Gemini

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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Help Desk Migration receives
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In what way does data migration from Twilio Flex to Gemini work

  • Get ready

    Sign up and go to our migration service.

  • Connect Twilio Flex

    Select and connect your Twilio Flex service desk with HDM.

  • Connect Gemini

    Give the right to access your Gemini account.

  • Describe your needs

    Let us know what components of your migration you would like to modify

  • Get your requirements estimated

    We'll analyze your application and send you with a cost and a scope of work.

  • Migrate from Twilio Flex to Gemini everything

    Move all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.

Read our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
Contact us
During automated migration we transfer records , including relations between them.
Start free demo migration
Custom Migration price
Contact us
Any modules, any requirements.
Request custom migration
Start new estimation
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Have any questions?
Talk to an Expert

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Gemini import

Our team would be more than happy to run a custom migration if you have special demands.
Get a price estimation

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Help Desk Migration service


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