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Twilio Flex to Freshservice
migration serviceHelp Desk Migration partner of Freshservice

Effortless , no special skill set or programming required. A complete Twilio Flex to Freshservice data migration software.

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Your best tool for Twilio Flex to Freshservice data migration

No need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Avoid complex data audit and code development processes. Simply pick customer info you need to transfer and start the transition right away.
Effortless transition process
No special expertise required. Just choose what data will go to the target solution and observe the wonders happening.
Record structure maintenance
Migrate your help desk records in full to ensure that no ticket is missing vital customer service information.
Automated migration

Scared that you’ll have to use special skills to migrate your info? Don’t be as we made sure that our tool simple to use as it can possibly be.

Connect the platforms, select data, click ok, and you’re done!

Intact connections

From sender information to phone number connection, all you records will keep their previous connections intact.

You don’t have to worry that a part of the data will be missing and service quality will degrade. Everything will be waiting for you how you left it.

Security is paramount

Information is everything which is why we developed a tool that will keep your information safe and sound.

Neither hackers will have access to your accounts nor physical disasters will touch your data anyhow.

Data mapping

Choose records that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base articles, you will be able to select just about everything you might ever need.

Guided migration

If you are new to data migrations, worry not. Helpful and intuitive on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Great service first

Outside of providing great customer service, we always strive to improve our customer service.

As a team, we want you to have the best possible service, which is why we are constantly making great strides to improve the core experience.


Reasons to use Help Desk Migration to migrate data from Twilio Flex to Freshservice

Castle gates

Strong security of your information

The migration is carried out over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus helping you to ensure that the data end up in the right places in Freshservice.

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Maintained connection between object and people

When migrating your data from Twilio Flex to Freshservice we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Twilio Flex to Freshservice

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Twilio Flex to Freshservice work

  • Prepare

    Start off by setting up Agent profiles and all essential custom fields in the new help desk. Now, begin migrating your data from Twilio Flex to Freshservice.

  • Complete the form with required credentials to permit our data migration tool to access data from your current help desk.

  • Connect Freshservice

    Repeat the same action to connect our service with the new help desk and thus make it possible to import the records.

  • Choose objects

    Select the records you need to migrate and set the ticket fields mapping, so the data could be migrated according to your needs

  • Migrate limited amount of data

    Test out our Free Demo Migration to see how the information migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Freshservice everything

    When everything's validated, determine a quiet time with the minimal load on the support staff and start migrating from Twilio Flex to Freshservice.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your Freshservice import

Our staff would be more than happy to perform a customized migration in case you have particular requirements.
Get a price estimation

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