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Twilio Flex to Freshdesk
migration serviceHelp Desk Migration partner of Freshdesk

Smooth , no special knowledge or coding required. A complete Twilio Flex to Freshdesk data migration instrument.

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Your best tool for Twilio Flex to Freshdesk data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Skip the platform analysis and script development processes. Just choose customer info you need to move and set off with the transition immediately.
Simple migration
No tech knowledge or skill needed. Just pick what data will go to the new system and observe the magic happening.
Record completion
Move your help desk info in full to make certain that no ticket has lost essential customer support details.
Automated migration

Worried that you’ll need advanced skills to move your customer service data? Worry not as we made sure that our tool interface user friendly as it can possibly be.

Link the help desks, select data, click ok, and you’re done!

From sender information to phone number connection, all you records will keep their previous data structure maintained.

You don’t have to worry that some data will be lost and service quality will degrade. Everything will arrive how you expected.

Security is paramount

Information is key which is why we designed a system that will keep your information safe and sound.

Neither hackers will have access to your accounts nor physical disasters will impact your data in any way.

You control the process

Take complete control of your information with our in-app data mapping solution. Pick what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.

Simple & effective

In just a few clicks it is possible to pick what goes where, when it starts, and in what order.

Our software took customer experience as a priority and made sure that you will be able to to take the full advantage of the tool easily.

Great service first

Outside of providing great customer service, we always want to develop our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are always putting so much effort to improve the general experience.


Reasons to use Help Desk Migration to switch from Twilio Flex to Freshdesk

Castle gates

Strong privacy of your records

The migration is completed by the machine over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you be sure that the records end up being in the right destinations in Freshdesk.

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When migrating your data from Twilio Flex to Freshdesk we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Twilio Flex to Freshdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Twilio Flex to Freshdesk work

  • Prepare

    Start with preparing Agent profiles and all needed custom fields in your new help desk. Now, begin the process of migrating your data from Twilio Flex to Freshdesk.

  • Connect Twilio Flex

    Fill out the form with necessary credentials to allow our data migration tool to retrieve records from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thus make it possible to import the information.

  • Select objects

    Choose the records you want to migrate and set the ticket fields mapping, so the data could be transferred according to your preferences

  • Migrate limited amount of data

    Try out our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Freshdesk all data

    Once everything's validated, choose a quiet time with the least load on the support staff and start migrating from Twilio Flex to Freshdesk.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Freshdesk import

Our staff would be more than happy to run a personalized migration if you have specific needs.
Get a price estimation

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