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Twilio Flex to Faveo Helpdesk
migration service

Smooth , no special know how or programming required. A complete Twilio Flex to Faveo Helpdesk data migration tool.

More details

Your best tool for Twilio Flex to Faveo Helpdesk data migration

No need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Avoid complex data audit and tool development processes. Just pick what data you need to move and start the transition immediately.
Effortless transition process
No special expertise required. Just select what data will go to the new solution and enjoy the magic happening.
Record structure maintenance
Migrate your help desk records in full to make sure that no ticket has lost vital customer support information.
Automated migration

Scared that you’ll have to use advanced skills to move your customer service data? Don’t be as we ensured that our tool simple to use as it can possibly be.

Connect the platforms, select data, click ok, and you’re done!

Preserved connections

From sender information to phone number connection, all you records will keep their previous connections intact.

You don’t have to worry that a part of the records will be lost and service quality will decrease. Everything will be waiting for you where you expected.

Security is paramount

Information is everything which is why we developed a method that will keep your customer records safe and sound.

Neither sophisticated electronic attacks nor physical disasters will touch your records in any way.

Data mapping

Select data that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, you will be able to select just about everything you might actually need.

Efficient out-of-the-box solution

In only a few clicks you will be able to select the data arrangement, when it goes, and how.

Our developers considered user experience as a priority and made sure that you will be able to use the system to its fullest.

Good service first

Outside of providing great customer service, we always aim to improve our customer service.

As a team, we want you to experience friendly and helpful service, which is why we are continuously making great strides to improve the general experience.


Reasons to use Help Desk Migration to migrate data from Twilio Flex to Faveo Helpdesk

Castle gates

Strong security of your information

The migration is completed by the machine over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus helping you to make sure that the records end up being in the right places in Faveo Helpdesk.

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Maintained association between object and people

When migrating your data from Twilio Flex to Faveo Helpdesk we preserve all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Twilio Flex to Faveo Helpdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Twilio Flex to Faveo Helpdesk work

  • Prepare

    Register and go to our migration wizard.

  • Connect Twilio Flex

    Select and link your Twilio Flex service desk with HDM.

  • Grant the right to access your Faveo Helpdesk account.

  • Outline your requirements

    Let us know what aspects of your migration you want to tweak

  • Have your requirements estimated

    We will research your application and send you with a the overall cost and a scope of work.

  • Migrate from Twilio Flex to Faveo Helpdesk all data

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Faveo Helpdesk import

Our staff would be more than happy to perform a custom migration if you have particular requirements.
Get a price estimation

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