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Twilio Flex to DualDesk
migration service

Trouble-free , no special knowledge or programming required. A complete Twilio Flex to DualDesk data migration tool.

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The best Twilio Flex to DualDesk tool made for you

There’s no need to create a script, nor do you need a programming team. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip complex data audit and tool development processes. Simply decide on the records you need to transfer and start the transition right away.
Effortless migration
No special knowledge or skill required. Just select what data will go to the target platform and see the wonders happening.
Data completion
Migrate your help desk records in full to make certain that no ticket has lost vital customer service details.
Easy procedure

You don’t have to bother about scripting or constantly watch each record moved.

Just link both platforms, tick what you need to take to a new database and let the tool do the rest for you.

Preserved connections

From sender information to phone number connection, your entire database will keep their previous connections untouched.

You don’t have to worry that a part of the data will be missing and service quality will decrease. Everything will be waiting for you how you left it.

Security is priority

You data is everything which is why we created a system that will keep your information untouched.

Neither sophisticated electronic attacks nor physical disasters will touch your data anyhow.

Record mapping

Pick data that will be migrated by using our built-in data viewer.

From contacts to tickets to help center articles, you will be able to select just about everything you might actually need.

Simple & effective

In only a few buttons to press it will be possible to choose what goes where, when it goes, and how.

Our software considered user experience as a priority and ensured that it will be possible to use the system to its fullest.

Great service first

Outside of producing great customer support services, we always strive to develop our customer service.

As a team, we want you to have the best possible service, which is why we are always making great strides to enhance the core experience.


Why you should use Help Desk Migration to switch from Twilio Flex to DualDesk

Castle gates

Strong security of your information

The migration is carried out over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to make sure that the data end up in the right destinations in DualDesk.

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Maintained connection between object and people

When migrating your records from Twilio Flex to DualDesk we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Twilio Flex to DualDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Twilio Flex to DualDesk work

  • Get ready

    Register and go to our migration wizard.

  • Connect Twilio Flex

    Opt and connect your Twilio Flex support desk with HDM.

  • Connect DualDesk

    Grant the right to access your DualDesk account.

  • Describe your needs

    Let us know exactly what parts of your migration you need to modify

  • Have your preferences estimated

    We'll investigate your case and send you with a price range and a scope of tasks.

  • Migrate from Twilio Flex to DualDesk everything

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your DualDesk import

Our team would be more than happy to run a personalized migration if you have particular demands.
Get a price estimation

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