Twilio Flex to DualDesk
migration service
Trouble-free , no special knowledge or programming required. A complete Twilio Flex to DualDesk data migration tool.
Twilio Flex to DualDesk
The best Twilio Flex to DualDesk tool made for you
There’s no need to create a script, nor do you need a programming team. Just set up your platform to platform switch in a couple of simple steps.Save on your time and money
Skip complex data audit and tool development processes. Simply decide on the records you need to transfer and start the transition right away.Effortless migration
No special knowledge or skill required. Just select what data will go to the target platform and see the wonders happening.Data completion
Migrate your help desk records in full to make certain that no ticket has lost vital customer service details.Easy procedure
You don’t have to bother about scripting or constantly watch each record moved.
Just link both platforms, tick what you need to take to a new database and let the tool do the rest for you.
Preserved connections
From sender information to phone number connection, your entire database will keep their previous connections untouched.
You don’t have to worry that a part of the data will be missing and service quality will decrease. Everything will be waiting for you how you left it.
Security is priority
You data is everything which is why we created a system that will keep your information untouched.
Neither sophisticated electronic attacks nor physical disasters will touch your data anyhow.
Record mapping
Pick data that will be migrated by using our built-in data viewer.
From contacts to tickets to help center articles, you will be able to select just about everything you might actually need.
Simple & effective
In only a few buttons to press it will be possible to choose what goes where, when it goes, and how.
Our software considered user experience as a priority and ensured that it will be possible to use the system to its fullest.
Great service first
Outside of producing great customer support services, we always strive to develop our customer service.
As a team, we want you to have the best possible service, which is why we are always making great strides to enhance the core experience.
Why you should use Help Desk Migration to switch from Twilio Flex to DualDesk
Strong security of your information
The migration is carried out over a secure connection, and all your credentials will immediately be removed after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it is easy to migrate your customer care to a new helpdesk without involving the IT departmentNext
Excellent data mapping
Our system allows mapping standard as well as custom fields , thus helping you to make sure that the data end up in the right destinations in DualDesk.Next
Maintained connection between object and people
When migrating your records from Twilio Flex to DualDesk we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from Twilio Flex to DualDesk
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from Twilio Flex to DualDesk work
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Get ready
Register and go to our migration wizard.
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Connect Twilio Flex
Opt and connect your Twilio Flex support desk with HDM.
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Connect DualDesk
Grant the right to access your DualDesk account.
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Describe your needs
Let us know exactly what parts of your migration you need to modify
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Have your preferences estimated
We'll investigate your case and send you with a price range and a scope of tasks.
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Migrate from Twilio Flex to DualDesk everything
Migrate all your customer service records in a single push.
Your data is in good hands
We take the safety of your data seriously, so we use, as well as develop our own, best practices and approaches to secure it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy buyers
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Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records all by yourself
See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration Let an expert run your DualDesk import
Our team would be more than happy to run a personalized migration if you have particular demands.
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