Twilio Flex to Dixa
migration service
Effortless , no special expertise or coding required. A complete Twilio Flex to Dixa data migration instrument.
Twilio Flex to Dixa
Your best tool for Twilio Flex to Dixa data migration
No need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.Save on resources
Skip the platform analysis and script development processes. Simply choose customer info you need to move and set off with the transition immediately.Easy migration
No specific knowledge or skill needed. Just pick what data will go to the target system and observe the magic happening.Record completion
Transfer your help desk info in full to make sure that no ticket has lost essential customer support information.Easy procedure
No need to worry about coding or continuously control each piece of info transferred.
Just attach both platforms, tick what you need to migrate and allow the system deal with the remainder.
Intact connections
Starting from the ticket requester to every comment author, your entire database will keep their previous data structure intact.
You don’t have to worry that some info will be lost and service quality will degrade. Everything will arrive where you expected.
Data safety is priority
You data is key which is why we developed a system that will keep your data intact.
Neither hackers will have access to your accounts nor physical disasters will affect your records in any way.
You’re in charge
Manage your customer data with our internal data mapping solution. Select what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.
Simple & effective
In just a few buttons to press it is possible to pick the data arrangement, when it starts, and in what order.
Our software took user experience as an essential factor and ensured that it will be possible to to take the full advantage of the tool easily.
Great service first
Apart from producing great customer support services, we always strive to develop our customer service.
As a company, we want you to enjoy friendly and helpful service, which is why we are constantly putting so much effort to enhance the general experience.
Reasons to use Help Desk Migration to switch from Twilio Flex to Dixa
Strong safety of your records
The migration is performed over a secure connection, and all your credentials will automatically be removed after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it's easy to move your customer support to a new helpdesk without involving the IT departmentNext
Advanced data mapping
Our service allows mapping standard and even custom fields , thus letting you be sure that the data end up being in the right places in Dixa.Next
Sustained link between object and people
When migrating your data from Twilio Flex to Dixa we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from Twilio Flex to Dixa
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from Twilio Flex to Dixa work
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Prepare
Start with creating Agent profiles and all needed custom fields in the new help desk. Now, begin the process of migrating your data from Twilio Flex to Dixa.
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Link Twilio Flex
Fill out the form with requested credentials to allow our data migration tool to retrieve data from your current help desk.
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Connect Dixa
Do the same action to integrate our service with the new help desk and thereby make it possible to import the records.
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Select objects
Choose the information you want to migrate and set the ticket fields mapping, so the data could be moved in line with your preferences
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Migrate limited amount of data
Try out our Free Demo Migration to check how the data migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!
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Migrate to Dixa all data
When everything's tested out, find a quiet time with the least load on the support team and start migrating from Twilio Flex to Dixa.
Your data is in good hands
We take the security of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied clients
-
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data automatically
See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let a professional run your Dixa import
Our staff would be more than happy to run a custom migration if you have specific needs.
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