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Twilio Flex to CSV
migration service

Extremely easy , no special know how or coding required. A complete Twilio Flex to CSV data migration instrument.

More details

The best Twilio Flex to CSV tool made for you

There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid the system analysis and script development processes. Just choose the records you need to move and set off with the transition immediately.
Effortless transition process
No special expertise needed. Just pick what data will go to the new system and see the magic happening.
Data structure maintenance
Migrate your help desk info in full to ensure that no ticket is missing vital customer service details.
Effortless procedure

No need to worry about scripting or constantly control each record moved.

Just attach both platforms, pick what you need to migrate and allow the Migration Wizard do the remainder.

Starting from the ticket requester to every comment author, all you records will keep their prior connections maintained.

You don’t have to worry that some data will be missing and service quality will degrade. Everything will be waiting for you how you expected.

Data safety is paramount

You data is everything which is why we designed a tool that will keep your information safe and sound.

Neither hackers will have access to your accounts nor physical disasters will touch your data in any way.

Data mapping

Choose information that will be moved by using our built-in data viewer.

From contacts to tickets to help center solutions, it will be possible to select anything you might ever need.

Efficient out-of-the-box solution

In just a couple of clicks it is possible to choose the data arrangement, when it starts, and how.

Our developers took customer experience as an essential factor and made sure that it will be possible to use the system to its fullest.

Good service first

Outside of providing great customer support services, we always aim to develop our customer service.

As a company, we want you to have the best possible service, which is why we are constantly making great strides to increase the general experience.


Why you should use Help Desk Migration to migrate data from Twilio Flex to CSV

Castle gates

Strong security of your records

The migration is carried out over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus letting you be sure that the records end up in the right destinations in CSV.

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Maintained connection between object and people

When migrating your records from Twilio Flex to CSV we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Twilio Flex to CSV

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Twilio Flex to CSV work

  • Get ready

    Start with setting up Agent profiles and all needed custom fields in your new help desk. Now, begin the process of migrating your data from Twilio Flex to CSV.

  • Connect Twilio Flex

    Fill out the form with required credentials to allow our data migration tool to access records from your current help desk.

  • Do the same action to connect our service with the new help desk and thereby make it possible to import the data.

  • Select objects

    Choose the records you need to migrate and set the ticket fields mapping, so the data could be migrated based upon your preferences

  • Migrate limited amount of data

    Try our Free Demo Migration to check how the information migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to CSV everything

    When everything's tested, determine a quiet time with the least load on the support team and start migrating from Twilio Flex to CSV.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your CSV import

Our team would be more than happy to perform a customized migration in case you have particular needs.
Get a price estimation

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