96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

Twilio Flex to CSV
migration service

Extremely easy , no special know how or coding required. A complete Twilio Flex to CSV data migration instrument.

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Secure and Reputable
Your passwords along with data are safe with us and will be used for import only.
Quick and Understandable
Help Desk Migration does not require any special competencies or knowledge to get started with the migration.
Full & Accurate
We've handled all significant peculiarities of different helpdesks to let you accurately and efficiently migrate large amounts of information

Why you should use Help Desk Migration to migrate data from Twilio Flex to CSV

Strong security of your records

The migration is carried out over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to transfer your support service to a new helpdesk without involving the IT department

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Upper-level data mapping

Our system allows mapping standard and even custom fields , thus letting you be sure that the records end up in the right destinations in CSV.

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Maintained connection between object and people

When migrating your records from Twilio Flex to CSV we maintain all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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What you may migrate from Twilio Flex to CSV

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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Help Desk Migration receives
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In what way does data migration from Twilio Flex to CSV work

  • Get ready

    Start with setting up Agent profiles and all needed custom fields in your new help desk. Now, begin the process of migrating your data from Twilio Flex to CSV.

  • Connect Twilio Flex

    Fill out the form with required credentials to allow our data migration tool to access records from your current help desk.

  • Do the same action to connect our service with the new help desk and thereby make it possible to import the data.

  • Select objects

    Choose the records you need to migrate and set the ticket fields mapping, so the data could be migrated based upon your preferences

  • Migrate limited amount of data

    Try our Free Demo Migration to check how the information migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to CSV everything

    When everything's tested, determine a quiet time with the least load on the support team and start migrating from Twilio Flex to CSV.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and methods to protect it.

Go through our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
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During automated migration we transfer records , including relations between them.
Start free demo migration
Custom Migration price
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Any modules, any requirements.
Request custom migration
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Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your CSV import

Our team would be more than happy to perform a customized migration in case you have particular needs.
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