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Twilio Flex to ConnectWise
migration service

Extremely easy , no special expertise or coding required. A complete Twilio Flex to ConnectWise data migration tool.

More details

The best Twilio Flex to ConnectWise tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip the system analysis and tool development processes. Just pick customer info you need to migrate and set off with the transition immediately.
Simple migration
No tech knowledge or skill needed. Just select what data will go to the new solution and observe the miracle happening.
Data completion
Move your help desk records in full to make sure that no ticket has lost essential customer service information.
Easy process

You don’t have to bother about scripting or continuously control each piece of info moved.

Just attach both platforms, tick what you need to take to a new database and let the Migration Wizard do the remainder.

Intact connections

Starting from the ticket requester to every comment author, your entire database will keep their previous connections maintained.

You don’t have to worry that a part of the data will be lost and service quality will degrade. Everything will arrive how you expected.

Data safety is priority

You data is everything which is why we designed a system that will keep your information intact.

Neither hackers will have access to your accounts nor physical disasters will impact your data in any way.

You’re in control

Manage your customer data with our internal data mapper. Pick what goes where, set priorities, and even ditch the things you need, all with our Migration Wizard.

Simple & effective

In just a few clicks you will be able to pick the data arrangement, when it starts, and how.

Our developers took user experience as an essential factor and ensured that it will be possible to use the system to its fullest.

Great service first

Apart from producing great customer support services, we always strive to improve our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are always putting so much effort to enhance the general experience.


Why you should use Help Desk Migration to switch from Twilio Flex to ConnectWise

Castle gates

Strong privacy of your information

The migration is completed by the machine over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus letting you make sure that the records end up in the right places in ConnectWise.

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Retained association between object and people

When migrating your records from Twilio Flex to ConnectWise we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Twilio Flex to ConnectWise

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Twilio Flex to ConnectWise work

  • Get ready

    Start off by creating Agent profiles and all necessary custom fields in your new help desk. Now, begin migrating your data from Twilio Flex to ConnectWise.

  • Fill in the form with requested credentials to allow our data migration tool to access data from your current help desk.

  • Connect ConnectWise

    Do the same action to integrate our service with the new help desk and thereby make it possible to import the records.

  • Choose objects

    Select the records you want to migrate and set the ticket fields mapping, so the data could be transferred in line with your preferences

  • Migrate limited amount of data

    Try out our Free Demo Migration to check how the records migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to ConnectWise everything

    When everything's tested, choose a quiet time with the least load on the support staff and begin migrating from Twilio Flex to ConnectWise.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your ConnectWise import

Our team would be more than happy to run a custom migration if you have specific requirements.
Get a price estimation

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