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Twilio Flex to CHERWELL SOFTWARE
migration service

Trouble-free , no special knowledge or programming required. A complete Twilio Flex to CHERWELL SOFTWARE data migration tool.

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The best Twilio Flex to CHERWELL SOFTWARE tool made for you

There’s no need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip complex data audit and tool development processes. Just pick the records you need to migrate and set off with the transition immediately.
Easy migration
No specific knowledge or skill required. Just select what data will go to the new solution and see the miracle happening.
Data completion
Transfer your help desk records in full to make sure that no ticket is missing essential customer support details.
Automated tool

Scared that you’ll have to use special skills to move your customer service data? Worry not as we made sure that our tool interface user friendly as it can possibly be.

Connect the help desks, select records, click ok, and you’re done!

Data dependency

Your customer data comes complete , you can take our word.

Each email, every ticket, and every user profile will reach the target complete with its attachments, contact connections, and interaction history.

Data protected

Your customer data is behind thick walls. Not even all our staff members can see your credentials or other information.

You can rest assured that with HDM no hacker attacks will take place.

Record mapping

Select data that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center articles, it will be possible to pick just about everything you might actually need.

Simple & effective

In only a couple of clicks you will be able to choose what goes where, when it starts, and in what order.

Our software considered customer experience as a priority and ensured that you will be able to to take the full advantage of the tool easily.

Customer service as priority

As a migration service supplier, we aim to offer the most effective migration tool. Nevertheless, our priority is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to switch from Twilio Flex to CHERWELL SOFTWARE

Castle gates

Strong safety of your information

The migration is completed by the machine over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to make sure that the records end up being in the right destinations in CHERWELL SOFTWARE.

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When migrating your records from Twilio Flex to CHERWELL SOFTWARE we preserve all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Twilio Flex to CHERWELL SOFTWARE

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Twilio Flex to CHERWELL SOFTWARE work

  • Get ready

    Start off by creating Agent profiles and all necessary custom fields in your new help desk. Now, begin migrating your data from Twilio Flex to CHERWELL SOFTWARE.

  • Connect Twilio Flex

    Fill in the form with required credentials to allow our data migration tool to retrieve data from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thus make it possible to import the records.

  • Select objects

    Select the information you want to migrate and set the ticket fields mapping, so the data could be transferred in line with your preferences

  • Migrate small amount of data

    Try our Free Demo Migration to check how the information migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to CHERWELL SOFTWARE all data

    When everything's validated, find a quiet time with the minimal load on the support staff and begin migrating from Twilio Flex to CHERWELL SOFTWARE.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your CHERWELL SOFTWARE import

Our team would be more than happy to run a custom migration in case you have specific requirements.
Get a price estimation

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