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Twilio Flex to BSI Contact Center
migration service

Extremely easy , no special know how or coding required. A complete Twilio Flex to BSI Contact Center data migration software.

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The best Twilio Flex to BSI Contact Center tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid the system analysis and code development processes. Just choose what data you need to transfer and set off with the transition right away.
Simple transition process
No tech expertise needed. Just choose what data will go to the new system and enjoy the wonders happening.
Data structure maintenance
Move your help desk records in full to make sure that no ticket has lost essential customer support information.
Automated tool

Scared that you’ll need advanced skills to move your customer service data? Don’t be as we made sure that our tool interface user friendly as it can possibly be.

Attach the platforms, pick data, click ok, and you’re done!

Intact connections

From sender information to phone number connection, all you records will keep their prior connections intact.

You don’t have to worry that a part of the records will be missing and service quality will degrade. Everything will be waiting for you how you expected.

Security is paramount

Information is everything which is why we developed a method that will keep your customer records untouched.

Neither hackers will have access to your accounts nor physical disasters will touch your data in any way.

Data mapping

Select records that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, it will be possible to pick just about everything you might ever need.

Efficient out-of-the-box solution

In just a few clicks it is possible to select what goes where, when it starts, and in what order.

Our developers took user experience as a priority and made sure that you will be able to use the system to its fullest.

Great service first

Apart from providing great customer service, we always strive to improve our customer service.

As a team, we want you to experience best possible service, which is why we are continuously making great strides to improve the general experience.


Why you should use Help Desk Migration to migrate data from Twilio Flex to BSI Contact Center

Castle gates

Strong privacy of your information

The migration is carried out over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus letting you ensure that the records end up being in the right places in BSI Contact Center.

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Retained connectivity between object and people

When migrating your records from Twilio Flex to BSI Contact Center we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Twilio Flex to BSI Contact Center

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Twilio Flex to BSI Contact Center work

  • Get ready

    Register and go to our migration service.

  • Connect Twilio Flex

    Pick and link your Twilio Flex service desk with HDM.

  • Connect BSI Contact Center

    Give access to your BSI Contact Center account.

  • Outline your business needs

    Let us know exactly what parts of your migration you wish to adjust

  • Have your requirements estimated

    We will research your case and get back to you with a total price and a scope of tasks.

  • Migrate from Twilio Flex to BSI Contact Center all data

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your BSI Contact Center import

Our team would be more than happy to perform a custom migration if you have specific needs.
Get a price estimation

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