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Twilio Flex to Brand Embassy
migration service

Extremely easy , no special skill set or programming required. A complete Twilio Flex to Brand Embassy data migration tool.

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The best Twilio Flex to Brand Embassy tool made for you

There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid complex data audit and tool development processes. Simply decide on what data you need to transfer and set off with the transition right away.
Simple transition process
No tech expertise required. Just select what data will go to the target platform and enjoy the wonders happening.
Data structure maintenance
Move your help desk info in full to ensure that no ticket is missing essential customer service details.
Easy procedure

You don’t have to bother about coding or constantly watch each piece of info transferred.

Just link both platforms, choose what you need to migrate and allow the Migration Wizard deal with the rest for you.

Intact connections

From sender information to phone number connection, all you records will keep their previous data structure intact.

You don’t have to worry that a part of the info will be missing and service quality will decrease. Everything will arrive where you left it.

Security is paramount

You data is key which is why we developed a method that will keep your data untouched.

Neither sophisticated electronic attacks nor physical disasters will affect your records anyhow.

You’re in control

Take complete control of your information with our internal data mapping solution. Select what goes where, set priorities, and even ditch the stuff you don’t like, all within Migration Wizard.

Efficient out-of-the-box solution

In only a couple of buttons to press it will be possible to select what goes where, when it starts, and how.

Our developers took user experience as a priority and made sure that it will be possible to to take the full advantage of the tool easily.

Great service first

Except providing great customer support services, we always strive to develop our customer service.

As a team, we want you to enjoy best possible service, which is why we are constantly putting so much effort to enhance the core experience.


Why you should use Help Desk Migration to migrate data from Twilio Flex to Brand Embassy

Castle gates

Strong privacy of your records

The migration is completed by the machine over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus helping you to make sure that the data end up in the right destinations in Brand Embassy.

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Retained connection between object and people

When migrating your records from Twilio Flex to Brand Embassy we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Twilio Flex to Brand Embassy

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Twilio Flex to Brand Embassy work

  • Get ready

    Sign-up and go to our migration software.

  • Opt and connect your Twilio Flex support desk with HDM.

  • Connect Brand Embassy

    Give the right to access your Brand Embassy account.

  • Express your needs

    Let us know exactly what aspects of your migration you wish to modify

  • Get your requirements estimated

    We will analyze your case and send you with a cost and a scope of work.

  • Migrate from Twilio Flex to Brand Embassy everything

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and techniques to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your Brand Embassy import

Our team would be more than happy to perform a customized migration in case you have specific demands.
Get a price estimation

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