96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

Twilio Flex to bold360
migration service

Trouble-free , no special know how or coding required. A complete Twilio Flex to bold360 data migration tool.

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Trustworthy and Reliable
Your passwords along with data are safe with us and will be used for import only.
Fast and Understandable
Help Desk Migration does not require any specific competencies or knowledge to get started with the migration.
Complete & Accurate
We've considered all key peculiarities of different helpdesks to let you accurately and efficiently migrate large loads of information

Why you should use Help Desk Migration to migrate data from Twilio Flex to bold360

Strong safety of your information

The migration is performed over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your customer service to a new helpdesk without involving the IT department

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Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you make sure that the records end up in the right destinations in bold360.

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Sustained connection between object and people

When migrating your records from Twilio Flex to bold360 we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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What you may migrate from Twilio Flex to bold360

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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96% of users recommend our service

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

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In what way does data migration from Twilio Flex to bold360 work

  • Get ready

    Register and go to our migration tool.

  • Select and connect your Twilio Flex support desk with HDM.

  • Give access to your bold360 account.

  • Describe your requirements

    Let us know what components of your migration you need to modify

  • Get your requirements estimated

    We'll research your application and get back to you with a price range and a scope of tasks.

  • Migrate from Twilio Flex to bold360 everything

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and methods to protect it.

Read our security guide

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Contact us
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
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What kind of customization do you need?
Please describe your needs as detailed as possible
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Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Have any questions?
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Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your bold360 import

Our team would be more than happy to perform a customized migration in case you have special demands.
Get a price estimation

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Help Desk Migration service


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