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Twilio Flex to bold360
migration service

Trouble-free , no special know how or coding required. A complete Twilio Flex to bold360 data migration tool.

More details

The best Twilio Flex to bold360 tool made for you

There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid the system analysis and tool development processes. Just decide on customer info you need to transfer and set off with the transition immediately.
Easy transition process
No specific expertise needed. Just select what data will go to the new platform and observe the wonders happening.
Data structure maintenance
Transfer your help desk records in full to ensure that no ticket is missing critical customer service details.
Effortless process

No need to worry about coding or continuously control each piece of info moved.

Just link both platforms, tick what you want to migrate and allow the Migration Wizard do the remainder.

Preserved connections

Starting from the ticket requester to every comment author, your entire database will keep their previous data structure intact.

You don’t have to worry that some records will be lost and service quality will degrade. Everything will arrive how you left it.

Data safety is priority

You data is key which is why we developed a system that will keep your customer records untouched.

Neither hackers will have access to your accounts nor physical disasters will affect your data anyhow.

You’re in control

Manage your customer data with our internal data mapping solution. Select what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.

Guided migration

If this is your first migration, don’t worry. Useful and simplified on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Good service first

Outside of producing great customer support services, we always aim to improve our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are continuously putting so much effort to enhance the core experience.


Why you should use Help Desk Migration to migrate data from Twilio Flex to bold360

Castle gates

Strong safety of your information

The migration is performed over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you make sure that the records end up in the right destinations in bold360.

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Sustained connection between object and people

When migrating your records from Twilio Flex to bold360 we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Twilio Flex to bold360

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Twilio Flex to bold360 work

  • Get ready

    Register and go to our migration tool.

  • Select and connect your Twilio Flex support desk with HDM.

  • Give access to your bold360 account.

  • Describe your requirements

    Let us know what components of your migration you need to modify

  • Get your requirements estimated

    We'll research your application and get back to you with a price range and a scope of tasks.

  • Migrate from Twilio Flex to bold360 everything

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your bold360 import

Our team would be more than happy to perform a customized migration in case you have special demands.
Get a price estimation

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