Trakdesk import
in a few clicks

Without techs, timelack and hustle. With help of robust data import wizard.

More details

Trakdesk import tool you’ve been looking for

Your platform import troubles are behind you now. Full platform to platform migration with HDM quick and simple.
Save time & money
Clear process cost, a faster transition to the new help desk, and no need to develop the migration script. Get all of this with HDM service.
Simple setup
Just prepare your information for migration in advance and begin moving your data. It’s not necessary to do everything alone.
Essential data right beside you
Whether it is for complying reasons, or convenience, move your historical data to the new tool to keep the track of customer data easier.
Automated migration

A bare minimum is required from you. We already wrote the script.

All you have to do is prepare your help desk migration preferences and you’re ready to start.

Preserved data structure

Using HDM, you don’t have to worry that all your moved customer service data will end up somehow scattered.

Whether it is the requester info or customer contacts, all of this is considered during the process.

Your info is protected

When you grant your access credentials to our migration tool, you can rest assured.

Only authorized personnel directly connected to the data transfer will have access to your accounts and customer info.

All everything we access is guarded by the state of the encryption systems to prevent any risks.

Data mapping

Decide what data will migrate to your new platform yourself.

While managing the migration setup, you can choose what records to leave behind and what will stay.

Ease of use

The full process was solely designed to allow users to complete the migration themselves.

You don’t have to have advanced skills or exceptional knowledge, just follow the shown hints.

Our customers are priority

One of the key priorities of our company is to provide a service that we would like to receive ourselves. Even though G2 acclaimed our customer support, we develop continuously.


Why import data to Trakdesk using Help Desk Migration?

Castle gates

Security first

We don't share any of your information with third parties, as well as thoroughly protect it, so not a thing gets lost or stolen.

Next

Easy to get around wizard to setup import

Our service was built to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.

Next

Wizard window
Mapping fields window

Elective and powerful field mapping

Only Help Desk Migration helps you to automatically transmit custom fields, as well as map their destination.

Next

Preserved relations between objects and people

All tickets will be imported to Trakdesk with their respective agents, contacts, and attachments, thus, saving the previous record of customers' requests.

Next

Relations illustration

Objects you may import to Trakdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to Trakdesk in several quick steps

  • Prepare

    Sign-up and go to our migration wizard.

  • Select and connect your source support desk with HDM.

  • Connect Trakdesk

    Give the right to access your Trakdesk account.

  • Describe your needs

    Let us know what elements of your migration you need to fine-tune

  • Have your needs estimated

    We shall investigate your application and send you with a cost and a scope of tasks.

  • Import to Trakdesk all data

    Transfer all your customer support records in a single push.

We keep all of your data safe

We take security and safety very seriously and have built a comprehensive set of practices, technologies, and policies to help guarantee your data is protected.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the clients

Trakdesk import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

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