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Trakdesk to Twilio Flex
migration service

Smooth , no special skill set or programming required. A complete Trakdesk to Twilio Flex data migration instrument.

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Your best tool for Trakdesk to Twilio Flex data migration

No need to write a code, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Avoid complex data audit and script development processes. Simply decide on what data you need to migrate and set off with the transition immediately.
Effortless transition process
No special expertise required. Just pick what data will go to the target platform and enjoy the miracle happening.
Record structure maintenance
Migrate your help desk info in full to make certain that no ticket is missing vital customer service details.
Effortless process

No need to worry about coding or constantly watch each record moved.

Just link your source and target, choose what you need to take to a new database and allow the system do the rest for you.

Data maintenance

Your customer info comes unite and we mean it.

Each email, every ticket, and every user profile will reach the target complete with its attachments, contact connections, and interaction archive.

Robust protection

Your customer data is behind impenetrable walls. Not even all our team members have see your credentials or other information.

You can rest assured that with HDM no hacker attacks will take place.

Data mapping

Pick information that will be migrated by using our built-in data viewer.

From contacts to tickets to help center articles, it will be possible to pick anything you might actually need.

Efficient out-of-the-box solution

In only a couple of buttons to press it will be possible to select what goes where, when it starts, and in what order.

Our software considered customer experience as a priority and ensured that it will be possible to use the system to its fullest.

Customer priority

As a data import service supplier, we work to propose the best possible migration tool. However, our priority is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to migrate data from Trakdesk to Twilio Flex

Castle gates

Strong security of your records

The migration is carried out over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus helping you to be sure that the data end up in the right destinations in Twilio Flex.

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Maintained connectivity between object and people

When migrating your data from Trakdesk to Twilio Flex we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Trakdesk to Twilio Flex

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Trakdesk to Twilio Flex work

  • Prepare

    Sign-up and go to our migration software.

  • Choose and connect your Trakdesk support desk with HDM.

  • Connect Twilio Flex

    Give access to your Twilio Flex account.

  • Detail your needs

    Let us understand precisely what parts of your migration you would like to fine-tune

  • Have your requirements estimated

    We will investigate your case and send you with a cost and a scope of tasks.

  • Migrate from Trakdesk to Twilio Flex everything

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and techniques to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Twilio Flex import

Our staff would be more than happy to perform a personalized migration in case you have particular demands.
Get a price estimation

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