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Trakdesk to Solvemate
migration service

Extremely easy , no special knowledge or programming required. A complete Trakdesk to Solvemate data migration software.

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The best Trakdesk to Solvemate tool made for you

There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip complex data audit and code development processes. Just choose the records you need to move and set off with the transition when comfortable.
Effortless migration
No special knowledge or skill required. Just choose what data will go to the new system and see the magic happening.
Data completion
Migrate your help desk info in full to ensure that no ticket is missing essential customer service details.
Automated tool

Worried that you’ll have to use special skills to move your info? Worry not as we made sure that our tool interface simple to use as possible.

Attach the help desks, choose records, click ok, and the migration is ready!

Data dependency

Your customer data comes complete and we mean it.

Each email, every ticket, and every customer profile will reach the target filled with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is behind thick walls. Not even all our staff members have see your credentials or other information.

You may be sure that with HDM no data breaches will take place.

You control the process

Manage your customer data with our internal data mapper. Pick what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.

Simple & effective

In only a couple of clicks it is possible to choose what goes where, when it starts, and how.

Our developers took customer experience as an essential factor and ensured that it will be possible to use the system to its fullest.

Customer service as priority

As a migration service supplier, we strive to offer the best possible migration tool. Nevertheless, our priority is customer support quality.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from Trakdesk to Solvemate

Castle gates

Strong security of your records

The migration is carried out over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus helping you to ensure that the records end up in the right destinations in Solvemate.

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When migrating your records from Trakdesk to Solvemate we maintain all connections between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Trakdesk to Solvemate

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Trakdesk to Solvemate work

  • Get ready

    Sign-up and go to our migration software.

  • Pick and connect your Trakdesk support desk with HDM.

  • Connect Solvemate

    Give the right to access your Solvemate account.

  • Express your business needs

    Let us know exactly what elements of your migration you need to fine-tune

  • Have your needs estimated

    We'll research your application and get back to you with a cost and a scope of tasks.

  • Migrate from Trakdesk to Solvemate all data

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and techniques to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your Solvemate import

Our team would be more than happy to run a customized migration in case you have specific needs.
Get a price estimation

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