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Trakdesk to osTicket
migration service

Smooth , no special knowledge or programming required. A complete Trakdesk to osTicket data migration software.

More details

Your best tool for Trakdesk to osTicket data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform switch in a couple of simple steps.
Save on resources
Skip complex data audit and code development processes. Simply choose what data you need to transfer and start the transition right away.
Simple migration
No tech knowledge or skill required. Just choose what data will go to the target system and enjoy the wonders happening.
Record completion
Move your help desk records in full to make certain that no ticket has lost vital customer service details.
Simple and easy process

You don’t have to bother about coding or continuously control each record transferred.

Just link both platforms, tick what you need to migrate and let the system do the rest for you.

From sender information to phone number connection, all you records will keep their previous connections untouched.

You don’t have to worry that a part of the data will be lost and service quality will degrade. Everything will be waiting for you where you left it.

Security is paramount

You data is everything which is why we created a system that will keep your information intact.

Neither hackers will have access to your accounts nor physical disasters will impact your records anyhow.

Record mapping

Pick records that will be migrated by using our built-in data viewer.

From contacts to tickets to help center solutions, you will be able to select anything you might actually need.

Simple & effective

In only a few buttons to press it is possible to select the data arrangement, when it goes, and how.

Our software considered customer experience as a priority and made sure that it will be possible to use the system to its fullest.

Great service first

Outside of providing great customer support services, we always want to improve our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are constantly making great strides to improve the core experience.


Reasons to use Help Desk Migration to switch from Trakdesk to osTicket

Castle gates

Strong privacy of your information

The migration is completed by the machine over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus helping you to ensure that the data end up in the right destinations in osTicket.

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Retained association between object and people

When migrating your data from Trakdesk to osTicket we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Trakdesk to osTicket

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Trakdesk to osTicket work

  • Prepare

    Start off by preparing Agent profiles and all essential custom fields in the new help desk. Now, begin the process of migrating your data from Trakdesk to osTicket.

  • Connect Trakdesk

    Complete the form with required credentials to permit our data migration tool to retrieve records from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thereby make it possible to import the information.

  • Choose objects

    Select the records you want to migrate and set the ticket fields mapping, so the data could be transferred according to your needs

  • Migrate limited amount of data

    Try out our Free Demo Migration to check how the data migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to osTicket everything

    Once everything's tested out, choose a quiet time with the minimal load on the support staff and begin migrating from Trakdesk to osTicket.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your osTicket import

Our staff would be more than happy to run a personalized migration if you have particular needs.
Get a price estimation

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