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Trakdesk to ngDesk
migration service

Effortless , no special skill set or coding required. A complete Trakdesk to ngDesk data migration tool.

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Your best tool for Trakdesk to ngDesk data migration

No need to write a code, nor do you need a programming team. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Avoid the platform analysis and tool development processes. Simply pick what data you need to transfer and start the transition right away.
Easy transition process
No specific expertise needed. Just select what data will go to the target solution and enjoy the wonders happening.
Record structure maintenance
Transfer your help desk records in full to make certain that no ticket is missing critical customer service information.
Simple and easy procedure

You don’t have to bother about scripting or constantly watch each piece of info transferred.

Just link both platforms, choose what you want to migrate and allow the Migration Wizard do the rest for you.

Intact connections

From sender information to phone number connection, all you records will keep their initial connections maintained.

You don’t have to worry that a part of the info will be missing and service quality will decrease. Everything will arrive where you left it.

Security is paramount

Information is everything which is why we designed a system that will keep your data untouched.

Neither sophisticated electronic attacks nor physical disasters will affect your records anyhow.

You’re in charge

Take complete control of your information with our in-app data mapper. Pick what goes where, set priorities, and even ditch the things you don’t like, all within Migration Wizard.

Step-by-step instructions

If you are new to data migrations, there’s no need to be concerned. Helpful and simplified on-screen instructions will help you move your information accurately.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Good service first

Apart from providing great customer service, we always want to develop our customer service.

As a team, we want you to enjoy best possible service, which is why we are continuously putting so much effort to enhance the core experience.


Reasons to use Help Desk Migration to migrate data from Trakdesk to ngDesk

Castle gates

Strong safety of your information

The migration is done over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus letting you make sure that the data end up in the right places in ngDesk.

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Sustained association between object and people

When migrating your data from Trakdesk to ngDesk we preserve all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Trakdesk to ngDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Trakdesk to ngDesk work

  • Prepare

    Register and go to our migration tool.

  • Choose and connect your Trakdesk service desk with HDM.

  • Grant the right to access your ngDesk account.

  • Detail your needs

    Let us know what parts of your migration you wish to tweak

  • Have your needs estimated

    We'll analyze your case and send you with a cost and a scope of work.

  • Migrate from Trakdesk to ngDesk everything

    Move all your customer support information in a single push.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and methods to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your ngDesk import

Our staff would be more than happy to perform a personalized migration in case you have special requirements.
Get a price estimation

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