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Trakdesk to Magento Mirasvit HelpDesk MX
migration service

Smooth , no special know how or coding required. A complete Trakdesk to Magento Mirasvit HelpDesk MX data migration instrument.

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Your best tool for Trakdesk to Magento Mirasvit HelpDesk MX data migration

No need to write a code, nor do you need a programmer. Just set up your platform to platform switch in a couple of easy steps.
Save on resources
Avoid the platform analysis and script development processes. Simply choose the records you need to transfer and start the transition when comfortable.
Simple transition process
No tech expertise needed. Just pick what data will go to the target system and see the wonders happening.
Record structure maintenance
Move your help desk data in full to ensure that no ticket has lost vital customer support information.
Effortless procedure

You don’t have to bother about coding or continuously control each record transferred.

Just link both platforms, choose what you need to take to a new database and let the tool do the rest for you.

Starting from the ticket requester to every comment author, all you records will keep their prior connections untouched.

You don’t have to worry that a part of the info will be lost and service quality will degrade. Everything will be waiting for you where you left it.

Data safety is paramount

Information is everything which is why we created a system that will keep your data intact.

Neither hackers will have access to your accounts nor physical disasters will affect your records anyhow.

Data mapping

Choose information that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, you will be able to pick just about everything you might actually need.

Efficient out-of-the-box solution

In just a few buttons to press it is possible to choose the data arrangement, when it goes, and in what order.

Our tech engineers considered customer experience as an essential factor and made sure that you will be able to use the system to its fullest.

Great service first

Outside of providing great customer service, we always aim to develop our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are continuously making great strides to increase the core experience.


Reasons to use Help Desk Migration to migrate data from Trakdesk to Magento Mirasvit HelpDesk MX

Castle gates

Strong privacy of your data

The migration is done over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you be sure that the data end up being in the right places in Magento Mirasvit HelpDesk MX.

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Retained connectivity between object and people

When migrating your data from Trakdesk to Magento Mirasvit HelpDesk MX we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Trakdesk to Magento Mirasvit HelpDesk MX

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Trakdesk to Magento Mirasvit HelpDesk MX work

  • Prepare

    Start by setting up Agent profiles and all needed custom fields in the new help desk. Now, begin the process of migrating your data from Trakdesk to Magento Mirasvit HelpDesk MX.

  • Complete the form with necessary credentials to make it possible for our data migration tool to fetch information from your current help desk.

  • Do the same action to connect our service with the new help desk and thus make it possible to import the data.

  • Select objects

    Select the information you want to migrate and set the ticket fields mapping, so the data could be moved based upon your needs

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the data migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to Magento Mirasvit HelpDesk MX everything

    Once everything's tested, find a quiet time with the minimal load on the support team and begin migrating from Trakdesk to Magento Mirasvit HelpDesk MX.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

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Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
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Let a specialist perform your Magento Mirasvit HelpDesk MX import

Our staff would be more than happy to perform a customized migration if you have particular needs.
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