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Trakdesk to Kapdesk
migration service

Extremely easy , no special knowledge or programming required. A complete Trakdesk to Kapdesk data migration tool.

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The best Trakdesk to Kapdesk tool made for you

There’s no need to create a script, nor do you need a programming team. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip complex data audit and tool development processes. Simply choose what data you need to move and set off with the transition immediately.
Simple migration
No tech knowledge or skill required. Just select what data will go to the target system and enjoy the magic happening.
Data completion
Move your help desk info in full to make certain that no ticket has lost vital customer support information.
Effortless procedure

You don’t have to bother about coding or constantly control each record moved.

Just attach both platforms, pick what you want to migrate and allow the tool deal with the remainder.

Preserved connections

From sender information to phone number connection, all you records will keep their prior connections intact.

You don’t have to worry that a part of the info will be missing and service quality will degrade. Everything will be waiting for you how you expected.

Security is paramount

Information is everything which is why we developed a method that will keep your data intact.

Neither hackers will have access to your accounts nor physical disasters will affect your data in any way.

Record mapping

Pick data that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, it will be possible to select anything you might actually need.

Step-by-step instructions

If you are new to data migrations, there’s no need to be concerned. Helpful and simplified on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Great service first

Outside of providing great customer service, we always aim to develop our customer service.

As a team, we want you to enjoy best possible service, which is why we are continuously making great strides to enhance the general experience.


Why you should use Help Desk Migration to switch from Trakdesk to Kapdesk

Castle gates

Strong privacy of your records

The migration is conducted over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus helping you to make sure that the data end up being in the right places in Kapdesk.

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Retained relation between object and people

When migrating your records from Trakdesk to Kapdesk we maintain all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Trakdesk to Kapdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Trakdesk to Kapdesk work

  • Get ready

    Sign-up and go to our migration software.

  • Connect Trakdesk

    Opt and link your Trakdesk service desk with HDM.

  • Connect Kapdesk

    Give the right to access your Kapdesk account.

  • Express your needs

    Let us know exactly what parts of your migration you want to tweak

  • Have your requirements estimated

    We will analyze your case and get back to you with a price and a scope of tasks.

  • Migrate from Trakdesk to Kapdesk all data

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your Kapdesk import

Our team would be more than happy to run a personalized migration if you have particular needs.
Get a price estimation

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