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Trakdesk to Jira Ops
migration service

Trouble-free , no special expertise or coding required. A complete Trakdesk to Jira Ops data migration instrument.

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The best Trakdesk to Jira Ops tool made for you

There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip the system analysis and script development processes. Just choose the records you need to transfer and set off with the transition immediately.
Effortless migration
No special knowledge or skill needed. Just pick what data will go to the new system and see the wonders happening.
Data completion
Migrate your help desk data in full to ensure that no ticket is missing critical customer service information.
Simple and easy procedure

You don’t have to bother about scripting or continuously watch each record moved.

Just attach both platforms, choose what you want to migrate and let the system do the remainder.

Starting from the ticket requester to every comment author, your entire database will keep their prior data structure maintained.

You don’t have to worry that a part of the records will be lost and service quality will decrease. Everything will be waiting for you how you expected.

Data safety is priority

You data is key which is why we designed a method that will keep your customer records intact.

Neither sophisticated electronic attacks nor physical disasters will impact your data in any way.

Record mapping

Choose information that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base articles, it will be possible to pick anything you might actually need.

Step-by-step instructions

If you are new to data migrations, don’t worry. Useful and insightful on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Customer service first

Except producing great customer support services, we always want to develop our customer service.

As a team, we want you to experience friendly and helpful service, which is why we are always making great strides to increase the general experience.


Why you should use Help Desk Migration to switch from Trakdesk to Jira Ops

Castle gates

Strong security of your data

The migration is completed by the machine over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you be sure that the records end up in the right places in Jira Ops.

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When migrating your records from Trakdesk to Jira Ops we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Trakdesk to Jira Ops

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Trakdesk to Jira Ops work

  • Get ready

    Sign up and go to our migration tool.

  • Pick and connect your Trakdesk service desk with HDM.

  • Connect Jira Ops

    Give access to your Jira Ops account.

  • Express your requirements

    Let us understand precisely what components of your migration you need to fine-tune

  • Get your needs estimated

    We will research your application and send you with a price and a scope of tasks.

  • Migrate from Trakdesk to Jira Ops all data

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Jira Ops import

Our team would be more than happy to run a customized migration in case you have special needs.
Get a price estimation

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