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Trakdesk to IMIchat
migration service

Trouble-free , no special skill set or coding required. A complete Trakdesk to IMIchat data migration instrument.

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The best Trakdesk to IMIchat tool made for you

There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid the system analysis and script development processes. Simply pick customer info you need to move and set off with the transition immediately.
Easy transition process
No specific expertise needed. Just pick what data will go to the target solution and observe the magic happening.
Data structure maintenance
Transfer your help desk data in full to ensure that no ticket is missing critical customer support details.
Simple and easy procedure

You don’t have to bother about scripting or continuously control each piece of info transferred.

Just attach both platforms, choose what you need to take to a new database and let the tool deal with the remainder.

From sender information to phone number connection, your entire database will keep their initial data structure intact.

You don’t have to worry that a part of the info will be lost and service quality will degrade. Everything will arrive where you expected.

Security is priority

Information is key which is why we developed a system that will keep your data intact.

Neither hackers will have access to your accounts nor physical disasters will impact your records in any way.

You control the process

Take complete control of your customer data with our in-app data mapping solution. Select what goes where, set priorities, and even ditch the things you need, all with our Migration Wizard.

Efficient out-of-the-box solution

In just a couple of buttons to press you will be able to pick the data arrangement, when it starts, and how.

Our developers considered customer experience as a priority and ensured that you will be able to to take the full advantage of the tool easily.

Great service first

Except producing great customer service, we always want to develop our customer service.

As a team, we want you to enjoy friendly and helpful service, which is why we are always putting so much effort to improve the general experience.


Why you should use Help Desk Migration to migrate data from Trakdesk to IMIchat

Castle gates

Strong safety of your data

The migration is performed over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you be sure that the data end up being in the right destinations in IMIchat.

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Sustained connection between object and people

When migrating your records from Trakdesk to IMIchat we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Trakdesk to IMIchat

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Trakdesk to IMIchat work

  • Get ready

    Sign up and go to our migration tool.

  • Choose and link your Trakdesk support desk with HDM.

  • Give the right to access your IMIchat account.

  • Outline your business needs

    Let us know exactly what parts of your migration you would like to tweak

  • Get your requirements estimated

    We'll analyze your application and get back to you with a cost and a scope of work.

  • Migrate from Trakdesk to IMIchat all data

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and methods to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your IMIchat import

Our team would be more than happy to perform a customized migration in case you have special requirements.
Get a price estimation

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