Trakdesk to HelpDesk
migration service
Smooth , no special knowledge or coding required. A complete Trakdesk to HelpDesk data migration tool.
Trakdesk to HelpDesk
Your best tool for Trakdesk to HelpDesk data migration
No need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.Save on resources
Skip the platform analysis and tool development processes. Just pick what data you need to move and set off with the transition immediately.Effortless migration
No special knowledge or skill needed. Just select what data will go to the new solution and enjoy the magic happening.Record completion
Migrate your help desk info in full to ensure that no ticket has lost critical customer service details.Simple and easy process
No need to worry about scripting or constantly watch each piece of info transferred.
Just attach both platforms, tick what you need to take to a new database and allow the system do the rest for you.
Preserved data links
From sender information to phone number connection, all you records will keep their previous connections untouched.
You don’t have to worry that some records will be missing and service quality will decrease. Everything will arrive where you expected.
Security is paramount
You data is everything which is why we created a method that will keep your customer records untouched.
Neither sophisticated electronic attacks nor physical disasters will affect your records in any way.
You control the process
Take complete control of your information with our internal data mapper. Choose what goes where, set priorities, and even discard the things you don’t like, all within Migration Wizard.
Simple & effective
In just a few clicks you will be able to select the data arrangement, when it starts, and in what order.
Our tech engineers considered customer experience as a priority and made sure that it will be possible to use the system to its fullest.
Great service first
Except providing great customer support services, we always want to improve our customer service.
As a company, we want you to experience best possible service, which is why we are always putting so much effort to enhance the general experience.
Reasons to use Help Desk Migration to switch from Trakdesk to HelpDesk
Strong security of your records
The migration is done over a secure connection, and all your credentials will instantly be removed after you complete the data migration.Next
Intuitive data migration wizard
With Help Desk Migration it really is easy to transfer your customer care to a new helpdesk without involving the IT departmentNext
Exceptional data mapping
Our service allows mapping standard and even custom fields , thus letting you make sure that the records end up in the right destinations in HelpDesk.Next
Maintained connection between object and people
When migrating your data from Trakdesk to HelpDesk we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.Next
What you may migrate from Trakdesk to HelpDesk
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
How does data migration from Trakdesk to HelpDesk work
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Prepare
Start with setting up Agent profiles and all necessary custom fields in your new help desk. Now, begin migrating your data from Trakdesk to HelpDesk.
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Connect Trakdesk
Fill out the form with necessary credentials to allow our data migration tool to fetch data from your current help desk.
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Link HelpDesk
Repeat the same action to connect our service with the new help desk and thereby make it possible to import the information.
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Choose objects
Choose the data you need to migrate and set the ticket fields mapping, so the records could be moved in line with your preferences
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Migrate limited amount of data
Try out our Free Demo Migration to check how the records migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!
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Migrate to HelpDesk everything
Once everything's tested, find a quiet time with the minimal load on the support staff and begin migrating from Trakdesk to HelpDesk.
Your data is in good hands
We take the protection of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our satisfied clients
- Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.
- The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the data automatically
See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let a specialist run your HelpDesk import
Our staff would be more than happy to run a customized migration if you have special requirements.
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